Product
Questions:
Q: What is the
difference between a synthetic fragrance and an essential oil?
A: A synthetic fragrance is just what
it states, a synthetic, meaning not natural in form. Many people
find that they have a sensitivity to synthetic fragrances, which can be
found in many soaps and perfumes on the market. An essential oil
is a natural form of scent from a plant or flower derivative. It is
all-natural and many people who can't wear synthetic perfumes find that
they can use the essential oils instead, as they are natural. The
only time you would have a reaction to an essential oil is if it is
wrongly applied (not diluted with a carrier) or if you are allergic to
the plant or flower that it comes from. (i.e. some people are allergic
to roses, hence they would show a sensitive reaction to rose essential
oil)
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Q: Do you
use preservatives in your products?
A: The only preservatives we use are
natural. We use grapefruit seed extract, vitamin E and benzoin
gum, which is a resin. All are harmless, natural and very
effective.
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Q: What is the
difference between herbal teas and black teas?
A: Herbal teas are made up of herbs
which are infused with hot water to make tea. They contain no
caffeine. Black teas are also from plant leaves but do
contain caffeine. Our teas are listed as herbal and black to help
you in finding the perfect blend that is right for you. Please
let us know if you have any questions or concerns.
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Billing Questions:
Q: When I fax in my
form, how do I know that you've received it?
A: During office hours (M-F 10 am - 6
pm), we call you within 30 minutes of receiving the fax to
confirm the order.
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Q: What if I do not
like the item when I receive it?
A: We guarantee all of our products
and if you are unhappy with any of the items, we will be
happy to refund your money.*
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