Our Staples story.
Mood:  irritated
Topic: Life
This is how the whole thing started:

Monday, the 15th, we placed an order for a desk and a bookcase at a Staples store. They had the desk in the store, but didn't have the bookcase. The guy there said it would be delivered the next day, Tuesday the 16th. He also said that since they were going to have to deliver the bookcase, they might as well deliver the desk also.

Tuesday morning, Madge called the 800 number to try and get a specific delivery window. They told her 9AM to 5PM, that's a pretty big window! They delivered one box out of three (2 for the desk plus one for the bookcase)...one of the desk boxes. We called them later in the day to find out why they hadn't 1)delivered all three boxes, and 2)told us in the morning that not all of the boxes were coming. They didn't really know what happened, and then said that they couldn't even guarantee that the other boxes would be delivered the next day, Wednesday the 17th, but that they would be delivered on the 18th.

So Wednesday I sat at home all day, and about 2PM I called the 800 number to see if they were coming at all. I was told that Madge had called and told them not to deliver the boxes until Thursday...I told them that wasn't true and they had no answer. Then an hour or so later, Madge gets an automated voice mail from Staples saying that the order we placed yesterday, the 16th, wouldn't be delivered until Friday, the 19th. She was at work and called me, told me about the VM and wanted me to call Staples. I called them and I was GUARANTEED that the order would be delivered Thursday.

Well, today is Thursday, we called them this morning to see if they could limit the delivery window...and they told us that it wouldn't be delivered today. So Madge went off on the lady and got the district manager's number and ended up talking to the Staples President's office. Of course that woman told her that the order was on backorder...and that furniture takes a week to deliver. After an hour or so of phone calls and yelling, we told them to cancel the order and come pickup the box that they did deliver.

Then we were informed that we wouldn't get credit until the box had been returned...well, their window to come and pick up the box?? Sometime during the hours of 9AM to 5PM in the next three days!!

The main thing is that they lied to us multiple times! It's not like every time we called we talked to the same person and just that one person lied to us...no EVERYONE that we talked to there lied to us. It's like there is a policy at Staples to lie to their customers. I'm sure that there isn't a written policy that says that, but there obviously aren't systems in place to stop it from happening...so what's the difference? Why can't businesses just figure out that telling the truth is much better?

I think it is safe to say that we will never be shopping at Staples again!