| HowTo
Tame Domain Naming
In today's world, we are constantly
inundated with marketing messages. In his new book "The New
Positioning," Jack Trout states that the average person will have
seen over 140,000 TV commercials by the time he or she reaches 18 years
of age. The Internet is surely no different. It's literally filled with
web sites that range from sheer advertisements to others that are
sponsored by them. Everywhere we turn, it seems, we are faced with some
form of online promotional propaganda.
Our job as consumers has therefore
become so immensely challenging that choosing a business from which to
buy has become a dizzying process. For an online business to survive and
thrive in today's hyper competitive marketplace, it takes more than mere
advertising to make a web site successful (the kind of advertising that
says "I'm open for business"). As marketing guru Dan Kennedy
once said, "Institutional marketing is high-risk marketing,"
for the message needs to be repeatedly advertised in order to work -- if
it ever does.
Become A Traffic Magnet
Although advertising is the lifeblood of
any business, today's marketing message must therefore stand out among
the commercial quagmire. And it must also do so in such a way that it
creates not only traffic but also a need for its products or services.
In other words, a company's advertising message must go from being
"in" business to being "the" business of choice.
Where people used to ask "Why should I buy this product or
service?" today, that question has changed to "Why should I
buy this product or service FROM YOUR SITE?"
Simply put, today's consumer will choose
one company over another because the perceived value in their choice is
greater. However, people are given an increasing multitude of choices on
the Internet. Moreover, they no longer have the time to sift through all
the information that is thrown at them (let alone the time to shop
around for the best product from the best company at the best price).
So, how can a company communicate that its web site is "the"
site of choice? How can it heighten the perceived value and stand above
the competition?
Ellis Verdi, once president of the
National Retail Advertisers Council, coined the term "top-of-mind
awareness" as the most effectively provocative form of marketing
now available. The idea is to create, within the subconscious minds of
prospects, a psychological "anchor" that causes people to
choose, when a need presents itself, a company over another
instantaneously. The goal, therefore, is to market one's site in
specific ways so that it stays at the top of their minds at all times.
In other words, since people no longer
have the time to shop around, when they do have a certain need they will
go to (or search for) the site that happens to be at the top of their
minds at that very moment; the one that sticks out the most, especially
from all the marketing messages that are so desperately fighting for
their attention. Consequently, top-of-mind awareness on the Internet
begins with the most important element of web site marketing, which is
the domain name itself.
Elements Of A Good Domain Name
First, realize that a "good"
domain name that sticks in the mind requires more than simply using a
fictitious vanity name. However, it is imperative to note at this point
that registered names have the ability to stick in the mind more
effectively. Jack Trout once wrote that "The mind hates confusion,
complexity, and change." Therefore, simplicity is of colossal
importance since long or obscure URLs can be easily forgotten.
For example, rather than having a name
with too many words, such as http://www.domain.com/subdomain/yourname/~subfolder
or http://names-with-too-many-hyphens.com, you should get a very simple
http://www.yourname.com. In fact, more and more companies and
commercials are dropping the "www" from their URLs. Most
Internet addresses can simply use "yourname.com," which is an
even better alternative. In essence, the simpler it is, the better.
The importance of having your own domain
name goes without explanation. It is the same as branding your business
or product. But there are 3 reasons why you need a good, simple, and
memorable domain name. First, there is the mnemonic factor. Instead of
going through the inconvenience of numerous search engine results to get
exactly what they want, most people will attempt to go to your site
directly by guessing your domain name and trying a plausible URL.
Mnemonics are words (or a combination of
words) that are easy to remember. A repeatedly visited web site is one
whose URL, for example, includes the use of mnemonics. If it sticks in
the mind, even if the URL is book marked, the site can be easily
retrieved and will be visited often. "Yahoo!" http://www.yahoo.com,
"HotBot" http://www.hotbot.com,
and Time Magazine's "Time" http://www.time.com
are perfect examples.
The second element is the credibility
factor. People often associate long URLs with free web sites or sites of
lesser quality. People have a natural tendency to make what I call UPAs
(or unconscious paralleled assumptions). In other words, if people
notice that your site is hosted by a free or cheap provider, they will
unconsciously assume that a parallel exists (i.e., that your product or
service is just as cheap). Your domain name is like the headline of an
article, and people will likely judge and visit your site according to
its domain name.
Always remember that perceived truth is
more powerful than truth itself. And a vanity domain name tends to
heighten the perception of the web site's value. As such, the UPA
visitors will make with a domain name will often be one in which they
conclude that the quality of the web site will be as good as the name
implies.
Finally, the third reason is the actual
positioning process. If your domain name reflects your site's core
benefit and instantly communicates how different you are from others,
your URL will be positioned above the competition in the minds of your
market. Since this element is the most important, let's deal with it a
little further.
Benefit-Based Domain Names
People usually make a buying decision
based on the kind of information that instantly communicates a specific
benefit; one in which there is an implicit added value in making the
purchase. Therefore, does your domain name intrinsically reflect the
result or benefit of that which you provide and does so in an instant?
It should. I am astounded to see many domain names that are still called
by ordinary or blatantly unappealing names, such as with hard-to-spell
words, numbers, abbreviations, or acronyms like "www.mgf.com."
Let's take the example of two different
web sites that promote similar products: Investments. One's address is
"wealthwise.com" while the other "mgf-investments.com."
Now, with all things being equal and when placed side-by-side, which
site will be the one more likely to be chosen first? In essence, your
domain name must be able to attract traffic on its very own. It must
also communicate how different and unique you are when compared to
competitor sites, even before your site is ever visited.
As mentioned earlier, people would much
rather skip the inconvenience of going through numerous search engine
results. But if people do have to resort to an engine, their search will
be greatly simplified and vastly more efficient if your domain name
intrinsically reflects the core benefit if not the nature of your web
site. Remember that most searches are conducted by major topics or
themes and not by names. Therefore, if your site's most popular keyword
or benefit is within the domain name itself, that URL has a greater
chance of being listed near the top.
Therefore, play a word association game
with your web site. Look for the word or words that would instantly pop
up in the minds of people when a need presents itself, a need your site
likely fills. For example, http://free-stuff.com, http://www.allergyrelief.com,
http://www.morebusiness.com, and http://www.fastcar.com are great
benefit-based domain names that effectively create more top-of-mind
awareness (and thus more traffic).
Domain Names That Drive Traffic
If the name you want is taken, you can
use your company or product's tagline (or part of it) as a domain name.
A tagline is that small sentence that follows your business name, such
as "You deserve a break today," "Roaches check in but
they don't check out," and "It takes a licking but keeps on
ticking." Great examples are http://www.alwayscocacola.com (a loyal
Coca-Cola fan site), http://www.cavities.com (Crest toothpaste), and, of
course, http://www.start.com from Microsoft.
You can also use the site's main theme,
feature, or product, even the site's nature or main business activity
(i.e., what it does). Ultimately, choose a name that people can remember
quickly and effectively so that, when you advertise among a thousand of
your competitors, your URL stands out and sticks in the minds of the
marketplace.
It is also a good practice to register
variations of your name, including different spellings, product names,
taglines, and associated words. One of the reasons for this is to ensure
that these unused domain names don't end up falling into the hands of
competitors. But more important, when people attempt to search for your
site and enter a variation of your domain name they will still end up
with your site as a result.
It all boils down to the fact that your
domain name is a fundamental marketing system in itself. Use it wisely
and you'll see more traffic.
Originally published in IMC's Internet
Marketing Chronicles. Subscribe
for FREE and we will send you Internet marketing tips, tricks, and
strategies just like this every Wednesday! Click
here to subscribe and get more details. Over 110,000 opt-in
subscribers can't be wrong ...
|