HowTo
Avoid 'The Top 10 Internet Marketing Blunders'.
We are the first to admit that there are
no Internet marketing geniuses behind the pages of this newsletter. We
continue to learn something new each and every day. But that's what is
so exciting about it -- each time we act on our newfound knowledge our
online sales increase.
You should make an effort to do the
same, and this week we're going to help you do just that by sharing with
you what we feel to be The Top 10 Internet Marketing Blunders. Chances
are you're making at least one of them, so you may want to give the
following some serious thought.
Keep in mind that the following really
only applies if you are trying to run some sort of business online,
which most of us are. You can afford to make a few blunders with a
personal homepage, but if you're running a business online the following
"rules" are written in stone.
Because the following are serious
mistakes which all detract from your bottom line, we're going to tell it
like it is at the risk of sounding elitist or egotistical. We don't want
to offend anyone, it's just that there are certain things that you
really shouldn't do. Here goes ...
Blunder #1: Using free or cheapo web
hosting services.
Let's get one thing straight, you
absolutely can not run a business web site using a free web page such
as those offered by Angelfire, Tripod, GeoCities, HyperMart,
FreeYellow, etc. No matter what you may think, it just isn't going to
work. As they say you get what you pay for.
There is no bigger turnoff than
visiting a web site that is hosted on an obviously overloaded web
server. We won't mention any names, but a few of the free services are
just terrible. Your web site is the most important asset you have, and
it must give a good first impression.
Besides, nothing is really free
anyway. When you get "free" web space you are normally
required to show the hosting company's banners and advertisements in
prime locations on your web site. This is absolutely insane if you
really think about it from a business standpoint.
These days you can find a good web
hosting company that will provide what you need for as little as $20 a
month. Let's be real, if you aren't willing to spend $20 a month on a
good web host how serious can you be? Many good prospects are
immediately turned off by this blunder.
And while we're on the subject of web
hosting, be sure to get your own domain name. Again, if you aren't
willing to spend $70 to claim your stake on the web ... what are your
potential customers going to think? Take your business seriously, or
you will ultimately fail.
Blunder #2: Destroying your site with
graphics, java, music, etc.
This has got to be the 2nd most
offensive Internet marketing blunder. If you are running a business
online, your web site's most important job is to sell your products
and services. Anything that detracts from this should be avoided like
the plague. And we mean it, literally!
Unless you are a graphic designer,
graphics that take forever to load are not going to sell anything. And
neither is java that crashes your visitor's browser. Same thing for
any but the most popular plug-ins. Sound or music clips on your web
site? Heck no!
Unless you are selling CDs, sound does
not belong on a web site -- not yet anyway. Sure you can argue this,
but the bottom line is that it can cause your visitors problems. Fancy
graphics, java, plug-ins, sound files, etc. do nothing but make your
pages take forever to load.
Don't take it from us, just look at
any of the top 100 sites on the web. Heck, look at Yahoo which is
undeniably the most popular web site on the Internet. When was the
last time you saw fancy java apps, needed a plug-in, or heard music
coming from Yahoo's web site?
Blunder #3: Not asking for, and
acting on, visitor feedback.
This is another big one, and we can
personally attest to the value of asking for and acting on feedback.
One thing that many people seem to forget is that it's the prospect
who has to like what they see -- and not much else matters. Here's a
real-world example.
A while ago we launched a web site,
and initially use a frames-based layout. We were aware of the
potential problems, and spent lots of time tweaking it to be as
browser-friendly as possible. But after asking for feedback we
discovered that many visitors hated it.
And the scary thing is that unless we
asked for feedback we probably never would have realized this.
Everything looked and worked well for us, but a significant number of
our visitors had problems with it. We redesigned the entire site and
immediately our sales increased.
You will be literally amazed at the
valuable feedback you will receive if you just ask for it. Remember
that your prospects are the ones buying your products and services,
and despite what you may think, the way they perceive your site and
your business is what counts.
Blunder #4: Wasting valuable time on
unproductive activities.
As an Internet marketer your most
valuable asset is time. And yes, time is more valuable than money so
spend yours wisely. Because your time is a limited resource, you will
need to learn to prioritize. There are certain things that are more
important than others.
For example, consider the amount of
time you spend on various promotion and marketing activities. Do you
actually know which is most productive for you? If you don't you're
wasting precious time. Test all of your advertising and spend your
time appropriately.
Search engines are another example.
One of the biggest myths that is circulating the web marketing
community is that getting a top 10 listing will make you an overnight
success. Don't believe the hype, and don't waste your time trying to
get there.
One of the most important things you
can ever do is to automate as much of your day-to-day activities as
possible. This includes order fulfillment as well. To succeed online
in a big way, you will need to spend most of your time advertising and
marketing your business.
Blunder #5: Not managing email
communications efficiently.
Your email communication with
prospects and customers will make or break you. Since most of the time
you will never get a chance to impress them in person, you really need
to learn how to use email to your advantage. Much of it is common
sense actually.
Each and every day we receive emails
from people asking us to do business with them in one way or another,
and many of them look like they were written by a 10 year-old.
Spelling errors, grammar problems, poorly formatted and difficult to
read ... you name it.
No one is perfect and we all make
mistakes, but there is no excuse for this. Get yourself a good email
program, learn how to use it, and spell-check all of your
correspondence. You know what they say, you only get one chance to
make a first impression.
For email we like Qualcom's Eudora
Pro, and if you're using your web browser for email now you really
need to check it out. Download a free demo at http://www.eudora.com
-- it'll make your life a lot easier.
Blunder #6: Failing to create and
build an opt-in mailing list.
Red flag! Alert! Serious blunder! If
you do not have a mailing list to keep in touch with your prospects
and customers, you are literally throwing money down the drain. If you
get nothing else out of this issue, trust us when we say that you need
one badly.
People buy things they want from
people they know and trust. And there's no better way to get people to
trust you than to show them that you are good at what you do. Starting
an email newsletter will allow you to keep in touch with your audience
and do just that.
With it you can keep them informed of
site updates and new products. You'll never have to worry about them
forgetting you because your name will always be in front of them. You
can even sell advertising. But most importantly, you will build trust
and relationships.
Think about it. If you wanted to
become a real estate investor, would you purchase a home-study course
from a door-to-door salesman or someone who had been sending you a
free newsletter for the past year? Starting an opt-in newsletter
should be a top priority!
Blunder #7: Ruining your reputation
via inappropriate advertising.
A list of Internet marketing blunders
which didn't include spamming just wouldn't be complete. Despite what
you may have heard, there is no better way to run your online business
into the ground than the act of sending unsolicited email. It is the
ultimate blunder.
If you have to learn this the hard way
than so be it, but don't say we didn't warn you. For every spammer
that is actually making any money, we can show you 10 responsible
marketers who are making lots more. There is absolutely no reason to
spam.
The same thing goes for posting ads in
Usenet newsgroups where they don't belong. Why hassle with the
negative effects of these questionable methods when there are so many
ways to advertise online? Forget morality issues, it just makes no
business sense.
The most important asset you have as
an Internet marketer is your reputation. And spamming is about the
fastest way possible to ruin it, short of blatantly ripping people
off. If you have any intentions of being around to realize long-term
profits, please don't spam.
Blunder #8: Forgetting that marketing
is the key to your success.
Even if you have the greatest product
in the world you will never sell anything if you don't tell anyone
about it. Without advertising there will be no prospects, and without
prospects there will be no sales. It sounds like common sense, but
it's also a common blunder.
You only have to do two things to be
successful in business, and you only need to do one of them on a
regular basis. Can you guess what it is? If your online endeavors are
not as successful as you'd like them to be, do yourself a big favor
and return to the basics.
First of all, you need to develop a
profitable business model. Until it has been proven that you have a
viable product or service and a method of selling it that turns a
profit, anything else is premature. Do not waste time and money
promoting a dud, testing is critical.
Once you have determined that your
business model is sound you should concentrate most of your efforts on
promoting it. If you make $10 per sale, you simply need to find
100,000 customers to make a million dollars. Marketing is the
lifeblood of your business.
Blunder #9: Thinking you're going to
get-rich-quick online.
Here's another blunder that isn't
exactly limited to the Internet, but it is just as dangerous as the
others. If we had to pick just one, this would probably be the number
one cause of failure -- both online and in the real world. Making
money is easy, but you must work for it.
A successful online business isn't
built overnight, it is the result of many late nights. If anyone says
that they can teach you to make a substantial amount of money without
hard work, run as far away as you possibly can. And be sure to bring
your checkbook with you.
The get-rich-quick mentality seems to
be quite popular online. But the truth is, there really isn't a way
for the average person to do so. And getting caught up in the hype is
only going to delay true success. Save yourself lots of grief by
accepting the fact that there is no free lunch.
We're still not sure why the
get-rich-quick mentality is so prevalent on the Internet, but we do
know one thing. There are no secrets, and there is nothing mystical
about making money online. With some hard work and a little
perseverance, absolutely anyone can do it.
Blunder #10: Not understanding the
real power of the Internet.
The Internet is a communications tool.
It was created for this purpose, and you'll get the most out of it if
you use it as such. There has never been an easier or more
cost-effective way for a business to reach its target audience, and
there never will be. So take full advantage of it.
Use the power of the Internet to reach
millions of customers all over the world. And then use it to provide
them with the sort of customer service that was impossible without it.
Use the Internet to gather information, research the competition, and
network with others.
There is a goldmine of information and
resources floating around in cyberspace, but you have to know where to
find it all. Learn how to use the search engines to easily find almost
anything you need and your productivity will skyrocket. This tip alone
is invaluable.
In a nutshell, use the Internet to
communicate more effectively. Don't forget that business is about
people, and that the Internet is nothing more than a great way to
interact with them. Don't hide behind it, get involved and witness the
way it changes the world firsthand.
There you have it, our Top 10 Internet
Marketing Blunders. Sure there are lots more, but these costly mistakes
are common and they provide a good starting point. If you steer clear of
these Top 10 Blunders, you are absolutely guaranteed to be more
successful on the Internet.
Originally published in IMC's Internet
Marketing Chronicles. Subscribe
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