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Q.Who is L.M.S. Transcription Service? A. L.M.S. Transcription Service is a small business owned and operated by Lynn M. Stephens. See my Profile Page for further information. Q. What services does your company offer? A. L.M.S. Transcription Service provides medical transcription to all healthcare providers, including individual practitioners, small and large practices, clinics, and hospitals. I also provide general secretarial services for all business and for individual, personal needs. Q. Do you require up-front fees? A. I do not require any up-front fees. Payment is expected in full within 30 days of completion. Q.Do you require any contracts? A. There will be no long-term contracts required. I will, however, require a signed order form prior to commencement of work. Q. Where does your business operate? A. L.M.S. Transcription Service operates out of the state of South Carolina. However, I serve all of the Continental United States. Q. How may I contact you? A. I can be reached during business hours. You may call or e-mail me. Please visit my Contact Page for further information. Q. What are your business hours? A. L.M.S. Transcription Service is open from 8:00am - 5:00pm EST, Monday through Friday. My answering machine is always on should you want to leave a message outside of these hours. Q. Will you keep information on file, and is it secure? A. L.M.S. Transcription Service will keep all data on file for 24 months. The data will be stored on CD and kept in fire-proof storage. Only L.M.S. Transcription Service will have access to this storage. Q. What are your qualifications? A. I graduated from a course in medical transcription at the "Professional Career Development Institute" in Norcross, Ga with a final average of 95%. I am presently continuing my education in preparation for taking my RMT exam. Q. What documents will you transcribe? A. L.M.S. Transcription Service will transcribe the following medical documents: History and Physical Examinations, Radiology Reports, Consultation Requests, Operative Reports, Pathology Reports, Discharge Summaries, Autopsy Reports, and Death Summaries. Any other documents requiring professional typing will fall under the secretarial category. Q. How do I submit my information to you for transcription? A. At this time, I accept dictation on regular cassettes, micro-cassettes, and cd's. I am presently working on a new phone-in dictation system, and when this system is up and running, I will include this on my homepage. Q. How and when will I receive my finished documents? A. The choice is generally up to you. I offer FREE e-mail or fax delivery of your documents using my "standard" service with a turn-around time of 3 business days. If you prefer U.S. Postal Service delivery, my "standard" service turn-around time is 5-7 business days (the cost of postage will be extra). I also offer 2-day "expedited" service and 1-day "super-speedy" service at an additional cost. Q. What are your transcription fees? A. You have the choice of paying by the page or line (line = 70 characters). I also charge an additional fee for expedited services. If you are interested in a free quote, fill out my Free Quote Form. Q. Can you explain how the Health Insurance Portability and Accountability Act (HIPAA) applies to your business? A. Congress passed the Health Insurance Portability and Accountability Act (HIPAA) in 1996. The purpose of this act was to improve the efficiency and effectiveness of the healthcare system in several ways. Included in this act was a rule that established standards for the transmission and storage of electronic health information in order to ensure that a patient's medical information was kept confidential. As a medical transcriptionist, I am required by this act to ensure that medical documents are viewed only by the intended recipient. Q. How is your business HIPAA compliant? A. L.M.S. Transcription Service uses software that encrypts the medical file(s) and requires the recipient to type in a password to view the document(s). The password will be given to the recipient separately. Q. Are you an experienced secretary, and will my documents look professional? A. Yes and yes. See my Profile Page for further information. Q. What type of secretarial service do you offer? A. L.M.S. Transcription Service will type up letters, notes, memos, reports, theses, etc. for school or business use. These documents can be typed up from dictation (using regular cassettes, micro-cassettes, and cd's). I will also accept handwritten documents, as long as they are legible. Q. How and when will I receive my finished documents? A. This generally depends on the type of document(s) you require. Time-frame and delivery route will need to be discussed and agreed upon prior to starting work. Q. What are your secretarial fees? A. I get paid by the hour. I also charge an additional fee for expedited services. If you are interested in a free quote, fill out my Free Quote Form. Q. I see on your home page that you offer a free transcription report. Do you offer a free document in your secretarial field? A. No, I don't. When medical offices contact me for transcription work, I anticipate them continuing their business with me for their future reports. I will not necessarily anticipate the same for my secretarial field, as the work I receive will be so varied. However, if you are a business that is in need of repeat secretarial work, please feel free to contact me to further discuss this. All Rights Reserved |
