Mood:  d'oh

Ok, so I had a brainiac on the phone yesterday, some woman in MD.  Let's jump into it mid-call:

Me - "Ok, since the system is taking this long to boot up, let's kill the power to it and start it in safe mode...do you know how to do that?"

User - "Yes...  ...  ...ok, it's asking which mode I want to put it in."

Me - "Safe mode with networking."

User - "Ok, now it wants to know which operating system to use."

Me - "What options do you have?" <Almost confused, because none of these systems are dual boot.>

User - "Windows XP Professional."

Me - "Any others?"

User - "No...what do I do?"

Me - "I'm thinking that you pick the only choice available."

User - "You need to be nice to me...I'm not a computer person."

Someone please tell me how choosing the only available option has ANYTHING to do with computers?  Isn't that just plain common sense?  Like if she drives into a gas station and all they have is regular...what does she do?  Go inside and ask the clerk which one she should pick...and then tell him that she isn't an oil exec...so he needs to be nice to her?