Mood:  d'oh

I had a ticket yesterday...the last one I did for the day...this was the title  --  "User cannot open Real Player and listen to music on a website (www.undergroundhiphop.com)"

I broke out laughing...then I posted the title in a couple of the chat rooms we have up during the day...everyone was laughing and poking fun at this idiot user who actually called this ticket in.

 So I called the user and played a little dumb (that's always fun to do):

 Me - "I have a ticket here that says you are having trouble with Real Player..."

User - "Yeah...it gives me an error when I try to play some music at a website."

Me - "Hmm...ok, what company website are you trying to play the music?"

User - "Ummm...www.undergroundhiphop.com"

Me - "What?  ...  This is work related right?"

User - "Oh, yeah...  ...I like to listen to music while I work."

Me - "Sorry, not only do we not support what you are trying to do...but it is a blatant violation of company policy."

Just makes me wonder how dumb some people are...I can see maybe calling it in to level 1 helpdesk...but when you are told that it is being escalated...and you say ok.  You don't think that level 2 is gonna know you are breaking policy and report you to company security??  Give me a break...I'll have to monitor her account this week and see if it is removed...sometimes I love my job!