More moronic goodness
Mood:  a-ok
Topic: Work
With us going out of the country, and then me just being lazy, I haven't written much about work other than the lusers I have to talk to daily. Well...I was on the floor answering tier 1 calls for 4 days...and then got called up to the big leagues...Tier 2. Then I went on vacation for two weeks and promptly forgot most of what I had learned. (just kidding, with a mind like mine you just don't lose that kind of information that qui...what was I talking about?)

Anyway, I like T2 much better...I make the calls out to users to work on the issue...the T1 folks have already gathered most of the information (hopefully) and I get to research it before I even call. So when I call, the user is generally glad to hear from me (I'm going to help with their problem or something) and I'm already armed with facts and possible solutions. This process doesn't eliminate all of the idiotic conversations that I used to have on T1...but with FAR fewer calls, the number drops dramatically.

Anyway, today there was a training class canceled so there were too many T2's around...and since you-know-who is at the bottom of the totem pole...I got to answer T1 calls for the last half of the day. So on to the story:

Caller - "I can't login to the VPN with my token." (In case you aren't hip to corporate security features...a token is a little device that displays a 'random' string of numbers every minute. This string is incorporated into the user's passcode, and an algorithm on the server checks to ensure the codes authenticity.)

Me - "Ok, do you have the token with you?"

Caller - "No, I don't."

Me - "Then I'm confused how you are trying to login to the VPN?"

Caller - "I put in my username and passcode."

Me - "But if you don't have your token, how can enter your code?"

Caller - "Oh, I have my token."

Me - "You just told me that you didn't..."

I actually had about three calls this afternoon that went along the same lines...I ask the user for something...they tell me they don't have it...then they turn around and tell me they do. If only people would pay attention!