Topic: Work
I haven't mentioned it yet, but I'm now working at Verizon doing help desk.
So, I have lots of stories of idiots from the phones! I thought however I'd shed a little technical light on a subject that apparently more than one person has mixed up. A couple of days in a row I had the following conversation with different people:
Me - "Let's go ahead now and reboot the system..."
Caller - "Ok, but's so slow now."
Me - "Did it use to be faster?"
Caller - "Well...I used to have dial up, then I got DSL, and now I have FIOS but it still runs very slow."
Me - "That would be because your Internet connection speed has absolutely no bearing on the speed of your computer."
Caller - "That's not what I was told."
Me - "You were told that FIOS was X times faster that Dial up...right?"
Caller - "That's right!" (With a bit of an attitude.)
Me - "Ok...FIOS is faster than dial up. However, neither has anything to do with how fast your computer will boot up."
Caller - "And why is that?" (Still with the attitude, because they think I have no clue what I'm talking about.)
Me - "That would be the same as having the city come out and pave your dirt road...but you still complaining that they spent all that money and your car still won't start. They have nothing to do with each other."
Caller - "Oh."
Yup...that's what my days are like now. More stories to follow...