Systems Administrator
- March 1999 to present
• Current Team Subject Matter
Expert for EDM (Enterprise Desktop Management,
Novadigm, Inc.) Software
•
Example – EDM Clients that were timing out while attempting to download
files from the District Stagers, and then
the EDM Manager itself.
•
Example – EDM Clients not able to connect to EDM Manager at all, though
properly configured.
•
Built and maintain hardware and software on EDM Managers under both NT
Server 4.0 and Windows 2000
Advanced
Server platforms using Compaq Server Hardware.
• Current Backup Team Lead
for seven members of the Electronic Software Distribution team.
• Current Co-Project Lead
for Windows 2000 DOIS/Manager Workstation software deployments
• Past Project Lead for all
S-AMS software deployments
•
Team Project Lead from startup through first seven months of Program
•
Currently Backup Project Lead for software deployments
•
Responsible for troubleshooting network connectivity, WAN and PPP, as well
as EDM client and package issues
with Workstations
and Servers
• Review and troubleshoot
Rexx scripts to diagnose problems with software packages and relay findings
to the
development team.
• Past Project Lead for all
IBM POS software deployments
• Coordinate timelines for
deployment of software.
• Interface with customer,
vendors, development team and various account personnel regarding project
issues.
•
Regularly attended the POS Certification/Deployment Teleconferences to
make sure all scheduled deployments
went off without a hitch and talk about “bugs” found during testing
and certification.
• Perform Tier 2 troubleshooting
and support duties for Electronic Software Distribution team.
•
Test Remote Connectivity of EDM Clients who fail to receive downloads
•
Verify correct Operating System and EDM configuration on failed clients
and correct as needed
• Administer operational
aspects of the Enterprise Desktop Manager to setup software deployments.
•
Verify that EDM packages contain the correct resources per documentation
received from CSTE
•
Verify that Rexx scripts have no “typos” and perform the job they are written
for – create log files and EDM
variables as necessary
•
Create ESDs as necessary to inform field of upcoming distributions
•
Verify that Change Management process flows before proceeding with deployment
•
Attach EDM package in all correct aspects for most accurate results
•
Report on Distribution Status of package deployment.
• Train team members and
new hires in team processes.
• Assist in developing process
and procedure documentation for the team.
Business Analyst
- January 1998 to March 1999
• Provided phone support
utilizing information technology to the Delivery Confirmation Project for
users at over 35,000
remote sites
• Was responsible for hardware
and applications support, including monitoring and troubleshooting remote
servers and
workstations in an 85-domain Windows NT Network
• Was responsible for troubleshooting
connectivity problems in a TCP/IP and PPP Dial-up environment
• Provided around-the-clock
technical support for special Delivery Confirmation handheld computers and
accessories
• Set up FAQ that was incorporated
into Remedy for caller troubleshooting
• Coordinated efforts with
team members to standardize SOPs for calls and other processes within the
help desk
• Assisted Backup Supervisors
on various projects to maintain quality assurance for help desk
North
Carolina Electric Membership Corp., Raleigh, NC, September 1996 to December
1997
Co-op Student
• Installed hardware and
software on new and existing machines
• Maintained machines for
150 users to keep downtime to a minimum
• Kept an inventory of licensed
software and hardware for each workstation with monthly updates in a database
• Transferred to the helpdesk
to perform phone support of all workstations in the building and two other
offices in Raleigh
• Later promoted to a combination
first and second-line support of the workstations in the building, which
included
actually going around to the workstations in the building
and working out the problems at the workstation
Recognition
• Letter from POS Program Office for work done above
and beyond for Rate Case 2000
• Go for the Gold award for work done above and beyond
on special projects for Electronic Software Distribution Team
• Inducted into Alpha Theta Tau on March 20th, 2003
– Honor Society at Central Carolina Community College
Education
Fall 2001 to Present:
•
Central Carolina Community
College, Sanford, NC – Associate’s Degree in Network Administration
and Support.
Current GPA – 4.0
Coursework
• Completed required courses
for Cisco CCNA Certification exam
• Completed required courses
for A+ Certification exam
.
Fall 1989 to Spring 1995:
•
North Carolina State
University, Raleigh, NC – Computer Science Major
Computer Experience
Languages
Qbasic and Batch Scripting
Systems
Worked with and/or administered
the following Operating Systems: DOS, Windows 3.1, Windows for Workgroups,
OS/2, UNIX,
Windows 95, Windows98, Windows NT 4.0 Workstation
Operating systems installed
and configured: Windows 3.1, OS/2, Windows 95, Windows 98, Windows NT 4.0
Workstation/Server, and Windows 2000 Professional
and Advanced Server.
Software
Experienced with the following
application software: DOS (All Versions), Lotus Notes, Lotus cc:Mail 2.03
and up, Lotus AmiPro, Microsoft
Office Professional (95 & up), Novadigm EDM, Microsoft Visio, and Remedy.
Top of Page
