

¹³¨ä¥Lªº¥Í·N¤H¤@¼Ë, ¥L̦b¦¨ªøªº±i¤O¤¤áÞ°«. ¦¿.ÃQ§B¤¯»¡:
"§Ú̲{¦b§â©Ò¦³ªº±¡ºü³£¿E°Ê°_¨Ó¤F,
¥HÀ³¤u¼t¦U³¡ªùªº»Ýn,
§Ṳ́´µM¦³§xÃø°µ±o¶¶§Q." ¦ý¬O, §Ṳ́ÏÂХ洫¸ê®Æ, ¤£Â_¤ÀªR¦³¤°»ò°µ¿ù¤F.
¦³¤@¬q®É´Á, ¼úª÷´X¥G§¹¥þ¤£¨£¤F. ²{¦b¤~ºCºC¦nÂà°_¨Ó.
³Ð«Ø¤@¶¡¥Ñ¥Í·N¤H²Õ¦¨ªº¤½¥q¦³¤°»ò¦n³B©O?
³Ç§J.´µ¶ð§J¬O¤Ö¼Æªº´XÓ
¤½¥q°õ¦æ¤H,
¶}©l½Í½×¤Î¼g¥X¥L̪º¸gÅç, ¦n¹³¦bÁ¿¬G¨Æ.
¥L»¡¦³¤@Ó°²¤é®È©±ªº¸g²z
©ê«è¥Lªº¥X¯²²v¥u¦³
67%, ¦¬¤J, ¶O¥Î¤£°÷¥´¥, ¬Oӽߥ»¥Í·N.
"§Ú°Ý¥L," ´µ¶ð³ó»¡, "ÁÙ¦³½Öª¾¹D³oÓn©Rªº¼Æ¦r?"
¥L»¡¥u¦³¥L¤@Ó¤Hª¾¹D.
µM«á§Ú»¡: "¦n,
¨º»ò¾ã©Ð¤k¤u (maid) ¤u§@¬O¤°»ò? ²M²z³\¦h©Ð¶¡,
¾ã²z§ÉçE©M±N¤pÁ¡²ü¿}©ñ¦bªEÀY¤W?"
®ÈÀ]¸g²z»¡: "¤j·§´N¬O³o¨Ç."
§Ú»¡: "¦pªG§Ú̧â¨CÓ¤H³£Â\¶i¿Eµo©Êªºpµe¤¤,
¥]¬A¾ã©Ð¤k¤u¦b¤º,
¥H¨D¼W¥[¥X¯²²v?
¤S°²¦p§Ú̧â³oӼƦrÅý¨CÓ¤H³£ª¾¹D?"
¥L»¡¦pªG¯à¨ì 72% ¨º´N«D±`¦n.
¦]¦¹,
§Ú«ØÄ³¶W¹L¨ºÓ¼Æ¦r©Ò¦³û¤u«K¥i±o¨ì¼úª÷.
"¸g¹L¤F¤Q¤KÓ¤ë, ¥X¯²²v¤W¤É¦Ü 85%. ¦ý¬O©_©Çªº¬O,
¥L̲{¦b¦³¤H
¶]¥X¥hªï±µ«È¤H, ¬°¥LÌ·h¦æ§õ,
«Ü¦³Â§»ª¦aPԫȤH,
«D±`«D±`¿Ë¤Á.
"´µ¶ð§JµüĦÀu¬ü¦a»¡, ¤°»ò¨Æ¨Ï±o³o¦ì®ÈÀ]¸g²z,
¤£¬Û«H¥Lªºû¤u¤]À´±o³oÓ«n¼Æ¦r, ©Mª¾¹D¹ï¥¦§@¥X¾A·í¤ÏÀ³?
´µ¶ð§J¿ò¾Ñ¦a»¡: "§Ú¤£À´±o."
¦bµ´¤j¦h¼Æ±¡§Î, nºR·´ "¶±û¤ßºA",
¹ê»Ú¤W¥u»Ýn¤p¤pªº§ïÅÜ, Ä´¦pÁA¸Ñ¤ÎºA«×.
¤u§@¤Hû³£¾Ç·|ª`·N¶O¥Î, ¹ï©óÅU«Èªº»Ýn§@¥X¤ÏÀ³,
¥H¨D¼W¥[¾P°â¶q.
¤°»ò¬O«nªº, «hµø¦æ·~¦Ó©w.
¦b¦L¨ê·~, «Â´µ±d¨¯¼ÐÅÒ¤½¥qªº
³Å«Â°Ç»¡,
¨C¤Ñªº¹B§@¨M©w³£«D±`«n: ½Lºâ¦p¦ó´î¤Ö·Ç³Æ®É¶¡¼Æ¤ÀÄÁ,
¬°ÅU«È·Q¥X¬Ù¿úªº¤èªk. ¦pªG¦L 3 ¦T¦Ó«D 3 ¤S 1/4 ¦Tªº,
§Ú̧Y¥i¦b 6 ¦Tªº¦L¨ê¾÷¤W¦L¨âÓ, ¦Ó«D¥u¬O¤@Ó.
½T©w¬õ¼Ð»xªº¦P¤@¤Ñ©Î¦¸¤é¥æ³fªºq³æ«ö®É§¹¦¨.
"³o³\¦h¨Æ¨Ï±o§Ų́üÅU«ÈÅwªï," ³Å«Â°ÇÄ~Äò»¡,
"¥Lªº¤½¥q¦b¹L¥h¤¦~¤¤ÂX¤j¤F¤Q¿.
¦ý¬O³o¨Ç¨Æ¤£¥i¯à¥Ñ¿ì¤½«Ç¤¤µo¥X©R¥O§¹¦¨,
§Aªº¤u§@¤Hû¥LÌ¥²¶·¦Û°Ê¥h°µ."
û¤u̵o®i¥X¤@ºØ¹ï¥«³õ»Ýn¤£¦PªººA«×.
ÅU«ÈÌn³»¤Wªº«~µP¶Ü?
¦n°Ú,
§Ṳ́@»ô¨Ó¾Ç²ß¾ãÅé«~½èºÞ²zªk (TQM).
ÅU«ÈÌn«Ü§C»ù¿ú, §Ö³tªA°È, ²£«~»Ýn§ï¨}¶Ü?
¨Ó,
¤j®a¤@°_¨Ó¦£.
"§A§â¤@¦Ê¥|¤Q¤Ó¤Hªº¯à¤O³£¸Ñ©ñ¥X¨Ó, ¥»»â³£¥[¥H§Q¥Î¦b¤@Ó¦@¦P¥Ø¼Ð¤W."
ªü®æ¥¬µÜ¿³¾Ä¦a»¡, ¨ä¹ê¥L¥u¬O¤@¦Ê¥|¤Q¤Ó¤H¦W¸q¤Wªº±aÀY.
µM¦Ó, ¦b¶Ç²Îªº¤½¥q¤¤,
¶±ûÌ«h¦h§â¥«³õ¤Wªº»Ýn¬Ý§@ºÞ²z¼hªºÃ©ÄF,
¥[¦b¥L̨¤Wªº§ó¦ht¾á.
ùþ
·PÁ½ƦXªºÅv³dÅé¨î, ©Ò¦³¨M©w³£«Ü§Ö¥I½Ñ¹ê½î.
¥h¦~¤@¤ëªº¤@¤Ñ,
°òÁɤǤ½¥q¤ºªº¤@Ó¤Q¤@¤H±Mªùt³d«~½è³f¹Bªº "¤½¥q",
¥Ñ¤@ÓÄÁÂI¤u¤H»â¾É, ´Nn¹ï³f¨®¤§ªø¨©ì¨®§@¥X¤ñ»ù,
¤@¦~¶O¥Î¬ù¦³¤@¦Ê¸U¤¸.
n²z¸Ñ¥X·sªº¸ûªø©ì¨®¥i¯àµo¥Í¨Ç¤°»ò°ÝÃD,
©M¥i¯à¨ã³Æªº¤@¨Ç¯SÂI.
³oÓp¹º¬O©M°òÁɤǪº¤@ӳ̤j«È¤á¦@¦Pµo®iªº,
¥Ø¼Ð¬O·Q¨Ï¥]¸Ë¤Î³f¹B§ó¬°¦³®Ä²v. ¸Ó¤u³õ¤ºªº
¨ä¥L¤CÓ "¤½¥q",¤]¦U¦³¬Û¦üªºp¹ºn°õ¦æ, µo±¸¤Î¸Ñ¨M°ÝÃD, ±´°Q¾÷·|µ¥.
¥Î¶Ç²Î¤è¦¡ºÞ²zªº¤½¥q¥i¯à³o¼Ë¦P®É¥h±´°Q©M³B²z,
³o³\¦h½ÆÂøªº°ÝÃD¶Ü?
·íµM¥i¥H,
°£«D§A¦³¨¬ÃB°ªÁ~ªº¸g²zÌ, °£«D¥L̤£¦ý¦³Åv
¾A®É§@¥X¥²nªº¨M©w,
¦Ó¥B¥i¥H¦³®Ä¦a»¤¾É¿EÀy¥LÌ¥h¹ê¦æ¨º¨Ç¨M©w.

¤U Äò