|
| |
| SBC
Weekly Stats |
| |
Chris
Bishop |
|
Team
AHT Goal: |
16 |
Team
Billable Util Goal: |
67.5% |
|
| 8/4/2003-8/10/2003 |
|
2299 |
1749 |
76.08% |
14.87 |
1.20 |
6.00 |
20.16 |
77.43% |
|
|
Login
ID |
Last |
First |
Calls
Taken |
Calls
Logged |
Vantive
Compliance |
AVG
Talk
Time |
AVG
ACW |
AVG
Hold |
AVG
Handle
Time |
Billable
Utilization |
Lunch |
Break |
HOURS
W/O LUNCH |
| 22599 |
Anderson |
Marlana |
148 |
123 |
83.11% |
12.57 |
0.41 |
3.73 |
15.25 |
71.12% |
16.86 |
22.82 |
52.88 |
| 23654 |
Ashley |
Amber |
6 |
4 |
66.67% |
12.47 |
2.46 |
0.95 |
15.25 |
92.02% |
4.45 |
0.00 |
1.66 |
| 22448 |
Ashley |
Tonya |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
| 22886 |
Barnette |
Tara |
139 |
109 |
78.42% |
9.84 |
0.43 |
5.64 |
14.05 |
74.77% |
24.15 |
21.21 |
43.52 |
| 23640 |
Clark |
Stephanie |
49 |
21 |
42.86% |
25.04 |
1.75 |
6.91 |
32.57 |
84.73% |
21.94 |
12.92 |
31.39 |
| 22400 |
Cress |
Breanne |
55 |
40 |
72.73% |
7.72 |
1.13 |
6.37 |
13.49 |
65.93% |
6.37 |
14.77 |
18.75 |
| 23639 |
Deel |
Justin |
68 |
61 |
89.71% |
16.18 |
2.32 |
11.32 |
28.98 |
84.62% |
17.25 |
20.16 |
38.81 |
| 22313 |
Dykes |
Lakisha |
87 |
71 |
81.61% |
17.94 |
0.24 |
3.01 |
19.43 |
73.14% |
17.76 |
19.11 |
38.51 |
| 22453 |
Fletcher |
Crystal |
91 |
80 |
87.91% |
17.12 |
0.81 |
6.44 |
21.89 |
81.04% |
21.78 |
21.83 |
40.98 |
| 20447 |
Hayes |
Angela |
83 |
64 |
77.11% |
11.03 |
1.01 |
6.12 |
15.72 |
76.45% |
13.00 |
12.71 |
28.45 |
| 23557 |
Jackson |
Joshua |
102 |
91 |
89.22% |
16.86 |
0.41 |
4.17 |
20.26 |
77.88% |
21.36 |
20.43 |
44.22 |
| 23687 |
Jones |
Christina |
85 |
33 |
38.82% |
18.10 |
0.94 |
4.06 |
22.33 |
83.93% |
12.72 |
21.87 |
37.69 |
| 20109 |
Jones |
Deborah |
98 |
92 |
93.88% |
13.60 |
1.01 |
5.10 |
17.26 |
82.02% |
16.57 |
11.33 |
34.36 |
| 23652 |
Mister |
April |
46 |
42 |
91.30% |
23.23 |
4.06 |
8.64 |
36.31 |
83.46% |
17.48 |
16.77 |
33.36 |
| 23482 |
Moore |
Jacob |
68 |
- |
- |
20.19 |
1.65 |
6.88 |
25.38 |
76.62% |
16.61 |
18.84 |
37.55 |
| 22404 |
Odierno |
Anthony |
103 |
88 |
85.44% |
14.14 |
1.52 |
5.78 |
17.23 |
77.36% |
19.95 |
26.40 |
38.24 |
| 23419 |
O'Quinn |
Amanda |
54 |
43 |
79.63% |
18.68 |
0.63 |
9.51 |
26.88 |
78.60% |
17.11 |
17.75 |
30.78 |
| 23648 |
Owens |
Webster |
95 |
67 |
70.53% |
12.01 |
2.75 |
5.62 |
20.39 |
80.28% |
21.22 |
21.15 |
40.21 |
| 23334 |
Peak |
Skylar |
99 |
83 |
83.84% |
22.68 |
0.63 |
5.26 |
24.90 |
79.10% |
25.78 |
27.73 |
51.93 |
| 23653 |
Ramey |
Clifford |
60 |
47 |
78.33% |
15.67 |
1.51 |
7.42 |
23.98 |
85.13% |
17.42 |
14.83 |
28.17 |
| 22324 |
Roberts |
Brandon |
104 |
70 |
67.31% |
8.87 |
1.03 |
9.16 |
16.51 |
74.39% |
17.89 |
19.55 |
38.47 |
| 20293 |
Robinette |
Jason |
115 |
98 |
85.22% |
13.91 |
1.23 |
3.71 |
16.28 |
73.79% |
17.72 |
24.65 |
42.28 |
| 22763 |
Sanders |
John |
63 |
34 |
53.97% |
17.50 |
1.17 |
6.87 |
21.62 |
74.15% |
15.66 |
18.89 |
30.61 |
| 22249 |
Skidmore |
Stacy |
114 |
93 |
81.58% |
11.56 |
0.35 |
4.30 |
13.49 |
73.56% |
13.05 |
21.36 |
34.84 |
| 23507 |
Stallard |
Melissa |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
| 20683 |
Stanton |
Amy |
119 |
95 |
79.83% |
10.32 |
0.31 |
7.19 |
14.93 |
70.19% |
17.16 |
23.18 |
42.18 |
| 22328 |
Sykes |
Jon |
85 |
63 |
74.12% |
8.22 |
1.39 |
7.35 |
16.79 |
76.14% |
15.19 |
21.18 |
31.23 |
| 20260 |
White |
Ted |
163 |
137 |
84.05% |
11.27 |
0.10 |
4.36 |
12.97 |
62.74% |
16.14 |
39.48 |
56.18 |
|
Created by: Amy