|
| |
| SBC
Monthly Stats |
| |
Chris
Bishop |
|
Team
AHT Goal: |
16 |
Team
Billable Util Goal: |
67.5% |
|
| 7/1/2003-7/31/2003 |
|
7842 |
5141 |
65.56% |
13.97 |
0.90 |
5.68 |
18.30 |
69.63% |
|
|
Login
ID |
Last |
First |
Calls
Taken |
Calls
Logged |
Vantive
Compliance |
AVG
Talk
Time |
AVG
ACW |
AVG
Hold |
AVG
Handle
Time |
Billable
Utilization |
Lunch |
Break |
HOURS
W/O LUNCH |
| 22599 |
Anderson |
Marlana |
420 |
311 |
74.05% |
16.06 |
0.40 |
4.06 |
18.57 |
81.66% |
15.96 |
15.42 |
159.13 |
| 22448 |
Ashley |
Tonya |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
| 22886 |
Barnette |
Tara |
485 |
320 |
65.98% |
11.22 |
0.53 |
5.53 |
15.01 |
74.73% |
18.47 |
18.33 |
162.38 |
| 22400 |
Cress |
Breanne |
290 |
115 |
39.66% |
7.67 |
1.46 |
5.89 |
13.03 |
57.67% |
13.51 |
17.37 |
109.21 |
| 22313 |
Dykes |
Lakisha |
157 |
122 |
77.71% |
20.97 |
0.23 |
5.74 |
24.20 |
66.12% |
11.46 |
11.41 |
95.77 |
| 22453 |
Fletcher |
Crystal |
396 |
306 |
77.27% |
16.04 |
0.67 |
7.36 |
21.46 |
77.27% |
22.23 |
22.02 |
183.34 |
| 20447 |
Hayes |
Angela |
501 |
285 |
56.89% |
12.33 |
0.82 |
5.56 |
15.87 |
70.58% |
21.92 |
21.13 |
187.73 |
| 23557 |
Jackson |
Joshua |
476 |
346 |
72.69% |
14.64 |
0.41 |
5.40 |
19.71 |
77.41% |
21.09 |
24.51 |
201.97 |
| 20109 |
Jones |
Deborah |
535 |
359 |
67.10% |
11.64 |
0.66 |
5.10 |
15.07 |
81.01% |
17.18 |
16.59 |
165.89 |
| 23482 |
Moore |
Jacob |
235 |
70 |
29.79% |
16.89 |
1.82 |
8.21 |
24.23 |
75.10% |
19.76 |
15.56 |
126.40 |
| 22404 |
Odierno |
Anthony |
389 |
238 |
61.18% |
14.04 |
1.72 |
4.86 |
16.94 |
76.78% |
16.26 |
20.63 |
143.02 |
| 23419 |
O'Quinn |
Amanda |
309 |
230 |
74.43% |
18.08 |
0.54 |
9.56 |
27.89 |
83.22% |
22.23 |
20.22 |
172.60 |
| 23334 |
Peak |
Skylar |
414 |
291 |
70.29% |
22.90 |
0.64 |
4.36 |
24.72 |
73.47% |
27.49 |
26.43 |
232.14 |
| 20293 |
Robinette |
Jason |
408 |
276 |
67.65% |
14.80 |
1.69 |
4.04 |
17.52 |
61.27% |
19.17 |
25.87 |
194.41 |
| 22763 |
Sanders |
John |
311 |
202 |
64.95% |
16.35 |
1.15 |
6.79 |
20.19 |
64.03% |
17.80 |
22.66 |
163.40 |
| 22249 |
Skidmore |
Stacy |
486 |
296 |
60.91% |
11.78 |
0.56 |
3.22 |
13.64 |
56.16% |
22.84 |
24.54 |
196.69 |
| 23507 |
Stallard |
Melissa |
194 |
149 |
76.80% |
17.26 |
1.22 |
5.10 |
22.68 |
76.06% |
8.09 |
12.03 |
96.41 |
| 23468 |
Stanley |
Stephanie |
405 |
245 |
60.49% |
10.03 |
1.04 |
7.04 |
15.55 |
71.99% |
18.21 |
18.61 |
145.83 |
| 20683 |
Stanton |
Amy |
291 |
192 |
65.98% |
11.48 |
1.15 |
7.91 |
18.15 |
62.47% |
12.33 |
17.36 |
140.89 |
| 22328 |
Sykes |
Jon |
434 |
261 |
60.14% |
7.92 |
1.58 |
6.73 |
14.96 |
66.43% |
18.70 |
21.96 |
162.90 |
| 23376 |
Taylor |
Aaron |
235 |
125 |
53.19% |
8.93 |
0.55 |
2.87 |
10.89 |
41.28% |
15.06 |
18.35 |
103.29 |
| 20260 |
White |
Ted |
471 |
402 |
85.35% |
12.44 |
0.17 |
3.91 |
13.97 |
67.50% |
15.12 |
22.07 |
162.41 |
|
Created by: Amy