|
| |
| SBC
Daily Stats |
| |
Chris
Bishop |
|
Team
AHT Goal: |
16 |
Team
Billable Util Goal: |
67.5% |
|
| 8/11/2003 |
|
451 |
360 |
79.82% |
15.50 |
1.40 |
5.65 |
20.21 |
85.06% |
|
|
Login
ID |
Last |
First |
Calls
Taken |
Calls
Logged |
Vantive
Compliance |
AVG
Talk
Time |
AVG
ACW |
AVG
Hold |
AVG
Handle
Time |
Billable
Utilization |
Lunch |
Break |
HOURS
W/O LUNCH |
| 22599 |
Anderson |
Marlana |
22 |
24 |
109.09% |
15.81 |
0.35 |
4.05 |
17.63 |
92.14% |
0.00 |
14.63 |
7.01 |
| 23654 |
Ashley |
Amber |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
| 22448 |
Ashley |
Tonya |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
| 22886 |
Barnette |
Tara |
12 |
12 |
100.00% |
17.82 |
0.86 |
5.93 |
21.65 |
86.73% |
0.00 |
15.02 |
4.99 |
| 23640 |
Clark |
Stephanie |
22 |
6 |
27.27% |
18.07 |
1.94 |
5.79 |
22.65 |
90.00% |
30.35 |
32.98 |
9.23 |
| 22400 |
Cress |
Breanne |
8 |
4 |
50.00% |
10.00 |
2.06 |
9.03 |
16.57 |
77.55% |
0.00 |
31.97 |
2.85 |
| 23639 |
Deel |
Justin |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
| 22313 |
Dykes |
Lakisha |
6 |
8 |
133.33% |
15.66 |
2.70 |
3.77 |
20.25 |
67.32% |
0.00 |
14.83 |
3.01 |
| 22453 |
Fletcher |
Crystal |
5 |
2 |
40.00% |
33.42 |
1.18 |
7.08 |
40.26 |
92.19% |
0.00 |
14.87 |
3.64 |
| 20447 |
Hayes |
Angela |
18 |
19 |
105.56% |
10.78 |
1.29 |
2.54 |
13.05 |
86.11% |
0.00 |
15.00 |
4.55 |
| 23557 |
Jackson |
Joshua |
30 |
29 |
96.67% |
16.08 |
0.50 |
7.29 |
20.71 |
92.90% |
29.93 |
29.88 |
11.14 |
| 23687 |
Jones |
Christina |
21 |
13 |
61.90% |
15.58 |
0.26 |
1.35 |
16.61 |
68.20% |
29.73 |
42.28 |
8.53 |
| 20109 |
Jones |
Deborah |
31 |
34 |
109.68% |
8.23 |
1.18 |
3.21 |
10.65 |
88.87% |
26.53 |
26.73 |
6.19 |
| 23652 |
Mister |
April |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
| 23482 |
Moore |
Jacob |
19 |
- |
- |
15.21 |
1.28 |
4.86 |
19.31 |
86.77% |
42.45 |
30.68 |
7.05 |
| 22404 |
Odierno |
Anthony |
21 |
22 |
104.76% |
13.05 |
2.29 |
4.19 |
16.53 |
86.24% |
36.32 |
15.00 |
6.71 |
| 23419 |
O'Quinn |
Amanda |
17 |
17 |
100.00% |
17.09 |
0.26 |
9.10 |
22.70 |
91.62% |
29.97 |
14.97 |
7.02 |
| 23648 |
Owens |
Webster |
21 |
14 |
66.67% |
11.57 |
2.06 |
3.74 |
16.66 |
93.05% |
29.65 |
13.98 |
6.27 |
| 23334 |
Peak |
Skylar |
17 |
12 |
70.59% |
16.42 |
1.36 |
3.57 |
19.04 |
82.59% |
34.98 |
29.98 |
6.53 |
| 23653 |
Ramey |
Clifford |
23 |
21 |
91.30% |
18.16 |
1.91 |
8.26 |
26.89 |
92.29% |
59.98 |
29.98 |
11.17 |
| 22324 |
Roberts |
Brandon |
29 |
17 |
58.62% |
12.27 |
1.67 |
10.02 |
18.78 |
88.09% |
29.98 |
61.62 |
10.30 |
| 20293 |
Robinette |
Jason |
32 |
27 |
84.38% |
11.72 |
1.87 |
3.87 |
14.92 |
85.03% |
30.80 |
44.60 |
9.36 |
| 22763 |
Sanders |
John |
7 |
2 |
28.57% |
33.63 |
1.47 |
9.92 |
43.60 |
84.42% |
0.00 |
48.47 |
6.03 |
| 22249 |
Skidmore |
Stacy |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
| 23507 |
Stallard |
Melissa |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
| 20683 |
Stanton |
Amy |
34 |
27 |
79.41% |
11.15 |
1.09 |
7.64 |
16.74 |
85.51% |
30.00 |
45.03 |
11.09 |
| 22328 |
Sykes |
Jon |
20 |
17 |
85.00% |
5.57 |
3.03 |
5.87 |
14.17 |
63.78% |
37.93 |
20.65 |
7.41 |
| 20260 |
White |
Ted |
36 |
33 |
91.67% |
13.62 |
0.16 |
3.30 |
15.25 |
89.86% |
30.03 |
43.63 |
10.18 |
|
Created by: Amy