NOCA--Code of Ethics & Professional Standards

Code of Ethics and Professional Standards

Never demand goods or services from businesses, restaurants, vendors, etc.
Never take advantage of a restaurant that invites you for a meal by ordering the most expensive items on the menu. Always leave a generous gratuity.
If a restaurant invites only the concierge, do not impose by bringing a guest or by requesting an exception.
Always thank the host before you depart and follow up by sending a thank you card.
Always conduct yourself in a professional manner when attending functions.
Always dress appropriately and avoid excessive drinking when attending functions or meetings.
Never give invitations intended for concierges to others.
Be polite, courteous and helpful to everyone you come in contact with.
Always use proper language. Never appear frustrated or overworked.
Never show impatience in front of guests. Remain calm in all circumstances.
Do not misuse your position of authority.
It is unethical to accept financial retributions from restaurants.
Never practice nor permit discrimination of any kind.
Never assist guests in illegal activities.