| KNOX COUNTY RESOURCES
SHELTERS
KENT C. WITHERS FAMILY CRISIS CENTER
POPULATION SERVED: Battered women and their children
c/o 901 Summit Hill Avenue
Knoxville, TN 37915
Business: 423-673-3066
Hotline: 423-637-8000, 1-800-445-6538 (in Tennessee)/TTY available
ELIGIBILITY REQUIREMENTS:
Can accept women and children from anywhere. Boys over age 13 accepted on a case by case basis. 30-day length of stay generally; however, longer is possible.
INTAKE PROCEDURES:
Walk-ins welcome but prefer a phone call first. No fees but insurance is accepted for medical services.
SERVICE HOURS:
24 hours 7 days a week.
SUPPORTIVE SERVICES:
Group counseling, individual counseling, parenting classes, support in housing searches and financial assistance. In-house nurse practitioner available. Connections with local therapeutic centers if needed. Support groups (women and children) open to the public on Mondays and Tuesdays - free - called Promise Group. Call the office for details. Stranded traveler service. Outreach and support services in public housing sites. Elder domestic violence service - where they will go to homes and outreach. Some transitional housing and therapeutic children's services.
SERENITY SHELTER
POPULATION SERVED: Battered women and their children
PO Box 3352
Knoxville, TN 37927-3352
Business: 423-673-6551
Hotline: 423-971-4673
ELIGIBILITY REQUIREMENTS:
Boys over age 13 accepted on a case by case basis. There is no restriction on counties, they serve people nationwide. There is no set time limit on length of stay.
INTAKE PROCEDURES:
There is not a fee associated with the service and insurance is not accepted. Walk-ins are not accepted due to the shelter being a safe haven.
BUSINESS HOURS:
9:00 am - 4:30 pm
SERVICE HOURS:
24 hours 7 days a week.
SUPPORTIVE SERVICES:
Therapeutic residential center including group counseling, individual case management, and specialized therapy for children. Parenting classes, life skills, and Bible classes. NO GROUPS ARE OPEN TO THE PUBLIC.
SALVATION ARMY - Joy Baker Center for Women and Children
POPULATION SERVED: Battered and homeless women and their families
PO Box 669
Knoxville, TN 37901
409 N. Broadway
Knoxville, TN 37917
BUSINESS: 423-525-9401
Hotline: 423-522-4673
ELIGIBILITY REQUIREMENTS:
Children are accepted. Boys over age 14 accepted on a case by case basis. Any county in Tennessee is served. Also, out-of-state clients are accepted. The length of stay is open ended.
INTAKE PROCEDURES:
No fees are charged for service and insurance is not accepted. Referrals should be directed to the hotline number and the staff on duty. Walk-ins are accepted.
BUSINESS HOURS:
8:00 am - 4:30 pm
SERVICE HOURS:
24 hours 7 days a week.
SUPPORTIVE SERVICES:
Individual and group counseling: parenting classes, daycare, furniture and clothing vouchers; information and referral, bus passes. All services are open to the public with the exception of individual and group counseling and bus passes. People seeking these services should contact the business number.
VOLUNTEERS OF AMERICA
POPULATION SERVED: Homeless women and families with children
1501 East Fifth Avenue
Knoxville, TN 37917
BUSINESS: 423-525-7136
FAX: 423-525-4818
ELIGIBILITY REQUIREMENTS:
Children under age 18 are accepted with families. Women and families, who are homeless, regardless of county/state origin, are accepted. Length of stay is open-ended and determined by case management plan.
INTAKE PROCEDURES:
No fees are charged for service. Walk-ins accepted. Service staff on duty 24 hours a day.
SUPPORTIVE SERVICES:
Information and referral, individual counseling, parenting classes, stress management classes, homeless prevention classes, job skills classes.
NEW LIFE INN
POPULATION SERVED: Homeless
Phone: 423-673-6554
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HOTLINES/HELPLINES
FAMILY CRISIS CENTER
423-637-8000/1-800-445-6538 (in Tennessee)
WHO:
Specializes in family violence; however, will help anyone calling.
PURPOSE:
Primarily information and referral, crisis intervention, and shelter intake. Can help victims explore options, safety plan, and provide support.
AVAILABILITY:
24 hours
SERENITY SHELTER
423-971-4673 (HOPE)
WHO:
Specializes in family violence; however, open to anyone calling.
PURPOSE:
Primarily for intake into the shelter. Does handle some crisis calls, can discuss suggestions for leaving, the development of safety plans, and the like.
AVAILABILITY:
24 hours
CONTACT (Counseling Calls)
423-523=9124
WHO:
Anyone of any age.
PURPOSE:
Four categories primarily: supportive listening, suicide prevention,c crisis intervention and information and referral. Handles a mixture of brief and intensive callers.
AVAILABILITY:
24 hours
SEXUAL ASSAULT CRISIS CENTER
423-523-7273
WHO:
Anyone of any age.
PURPOSE:
For adult rape, child rape, and child sexual abuse intervention (emotional support, medical information, emergency department accompaniment, and legal advocacy). The line also provides information and support for adult survivors of child sexual abuse.
AVAILABILITY:
24 hours
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LAW ENFORCEMENT
DOMESTIC VIOLENCE UNITS
KNOX COUNTY SHERIFF'S DEPARTMENT
Detective Division
CONTACTS:
- Detectives: Todd Cook, Tom Cox
- Victim Advocate: Elaine Kite
400 Main Street
Knoxville, TN 37902
Business: 423-215-2455; 423-215-2763
SERVICE:
Information and referral for victims. Assistance with Orders of Protection. Safety planning. Evidence and investigate the scene. Warrants for perpetrators. Can prosecute without victim's cooperation. Support and follow-up with victims.
GEOGRAPHIC AREA:
Knox County outside of Knoxville City Limits
KNOXVILLE POLICE DEPARTMENT
CONTACT: Dawn Riddle or Lisa Betschart
BUSINESS: 423-521-1306
SERVICE:
Investigator/counselor team response to provide victim assistance in pursuing warrants, orders of protection, safety planning and general victim services, and/or patrol collaboration for safe escorts to prior residence to retrieve belongings (never send the victim alone, they should meet an officer at a public place near the residence and the officer can follow them to the residence).
GEOGRAPHIC AREA:
Knoxville City limits
DISTRICT ATTORNEY
CONTACTS:
- Attorneys
- Janet Gurwitch
- Willie Harper
- Victim Witness Coordinator
BUSINESS: 423-215-2515
SERVICE:
Responsible for prosecuting all domestic violence cases in Knox County. If you have a question on a pending criminal case or on criminal prosecution in general, call the number listed in this document.
GEOGRAPHIC AREA:
Knox County
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THERAPEUTIC CENTERS
THE CONLEY CENTER
1028 Old Cedar Bluff Road
Knoxville, TN 37931
BUSINESS: 423-691-3332
THE CONLEY CENTER AT FORT HILL (formerly known as Child and Family Therapy Center)
901 East Summit Hill Drive
Knoxville, TN 37915
BUSINESS: 423-546-7483
SPECIALTIES:
Individual Therapy, some mental health groups. Full range of mental health issues.
INSURANCE:
All insurance is accepted including TennCare.
FEE SYSTEM:
Can see anyone without insurance, and reduced fees available upon request.
INTAKE:
Centralized intake at this office for all of the centers at 423-691-3332 or 1-888-226-6539 (toll free).
HOURS OF OPERATION:
9:00 am - 8:00 pm (The Cedar Bluff location has some appointments available on Saturdays.)
GEOGRAPHIC AREA:
Knox, and surrounding counties.
OVERLOOK CENTER, INC.
BUSINESS: 423-588-2933 (for appointments)
SPECIALTIES:
Women in Treatment; multiple issues; alcohol and drug diagnosis/assessment; relaxation; sexual abuse survivors; parenting; domestic violence.
INSURANCE:
All major insurance/TennCare/Medicaid/Medicare
FEE SYSTEM:
Limited - $85 an hour (Some grant money for people without insurance but must be evaluated first. Free AA and codependency meetings. Free case management under state standards.)
HOURS OF OPERATION:
8:00 am - 5:00 pm
GEOGRAPHIC AREAS:
Knox, Blount, Loudon, Monroe, and Sevier counties
HELEN ROSS McNABB CENTER
BUSINESS: 423-637-9711
SPECIALTIES:
Individual therapy for situational depression,chronic depression, Post-Traumatic Stress Disorder, etc.
FEE SYSTEM:
Initial assessment free. Beginning services $95. No sliding scale.
HOURS OF OPERATION:
8:00 am - 5:00 pm, M-F
SEXUAL ASSAULT CRISIS CENTER
PO Box 11523
Knoxville, TN 37939
BUSINESS: 423-558-9040
Hotline: 423-522-7273
SPECIALTIES:
Individual, couple, and family counseling; support groups; legal advocacy; community and school-based education and prevention programs; self-defense programs; and professional training.
POPULATION:
Female and male adult rape and sexual assault victims, adolescent and child sexual assault and sexual abuse victims. The center also provides sexual harassment information support/referral.
FEE SYSTEM:
All services are confidential and free of charge
INTAKE:
Intake appointment required for all support groups.
GEOGRAPHIC AREA:
Knox and surrounding counties
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BATTERER'S PROGRAMS
MANAGING EMOTIONS NON-VIOLENTLY (M.E.N.)
901 East Summit Hill Drive
Knoxville, TN 37915
BUSINESS: 423-524-7483
CONTACTS:
Ask for the men's group intake counselor
FEES:
Sliding scale based on income, cannot accept insurance
MEETING TIMES:
Orientation, worker and voluntary groups Monday through Thursday evenings, Friday and Saturday mornings. Other groups added as needed. Also offered in surrounding counties.
ALTERNATIVE COUNSELING CENTER
4901 Jacksboro Pike
Suite 201
Knoxville, TN 37918
BUSINESS: 423-687-8990
CONTACT:
Saroj Chand
FEES:
Set fee accepts most insurance and TennCare
MEETING TIMES:
M - T - W: 6:00 pm
Th - Sat: 9:00 am
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SUPPORT GROUPS
PROMISE and STOP
BUSINESS: 423-673-3066
HOTLINE: 423-637-8000
CONTACT:
Kathy Hatfield
FEES:
Free
LOCATION:
Several locations (east & west), please call for closest. Child care provided through KIDS (Kids Involved in Domestic Struggles)
MEETING TIMES:
M - T: evenings, others in public housing sites during weekdays. Please call.
POPULATION SERVED:
Victims of domestic violence, past or present, economic, emotional, verbal, mental, physical, sexual, etc.
YWCA/KNOXVILLE - VICTIM ADVOCACY PROGRAM
BUSINESS: 423-523-6126
CONTACT:
Beth Dirnbauer
FEES:
None
LOCATION:
420 West Clinch Avenue
CHILDREN'S GROUP:
offered at the same time
MEETING TIMES:
Tuesday and Thursday 6:00 pm - 7:30 pm. Downtown
Saturday 1:00 pm - 2:30 pm, East Branch, 124 Cruze Street, Phylis Weatly Branch
POPULATION SERVED:
Victims of domestic violence (women), past or present whether emotional, mental, or physical.
SEXUAL ASSAULT CRISIS CENTER
BUSINESS: 423-558-9040
FEES:
None
POPULATION SERVED:
Victims of domestic violence past or present
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LEGAL AND ADVOCACY GROUPS
KNOXVILLE LEGAL AID SOCIETY
502 South Gay Street
Suite 404
Knoxville, TN 37902
BUSINESS: 423-637-0484
INTERNET: http://www.korrnet.org/klas
Public Access Television: information on many topics on community TV (channel 12)
SERVICES:
Legal services to low income clients
ELIGIBILITY:
Clients must meet income guidelines
GEOGRAPHIC AREA SERVED:
Knox, Blount, Loudon, and Sevier counties
LAWYER REFERRAL SERVICE
(finding an attorney provided by the Knoxville Bar Association)
Knoxville Bar Association
406 Union Avenue
Suite 510
Knoxville, TN 37902
BUSINESS: 423-522-7501
SERVICES:
Referrals to lawyers who handle cases in the area of law requested by applicant, for example, family law, divorce, criminal, etc. Applicant receives a thirty-minute consultation with a lawyer for $20. Phone consultation for $30 with three lawyers.
GEOGRAPHIC AREA SERVED:
Knox County
The Lawyer Referral service is a public service of the Knoxville Bar association. The Service recently received accreditation from the American Bar Association and although the Lawyer Referral Service does not offer legal advice, the Service is designed to assist you in finding the available resources to help you solve your legal problem.
Two options are available to clients through the Lawyer Referral Service:
- A 1/2 hour in-office consultation can be arranged with an attorney who handles the specific area of law in which the client has a concern. There is a $20 referral fee paid at the time of the visit to the attorney's office
- If the client would prefer to discuss the situation over the telephone with an attorney, the Lawyer Referral Service will supply the client with the names and phone numbers of (3) attorneys who handle cases in the area of law in which they have a concern. It will be the client's responsibility to contact the attorneys directly for a telephone consultation. The referral fee is $30 and must be prepaid by credit card or money order.
For more information, call the Lawyer referral Service at 423-522-7501 between the hours of 9:00 am - 12:00 noon and 1:00 pm - 4:00 pm, Monday through Friday.
LAWLINE
(basic legal information)
Knoxville Bar Association
406 Union Avenue
Suite 510
Knoxville, TN 37902
BUSINESS: 423-522-5667
LAWLINE is a free public service program of the Knoxville Bar Association designed to help members of the community understand the law by means of tape-recorded information in easy-to-understand language. LAWLINE is accessible from a touch-tone phone 24 hours a day.
By dialing 522-5667, callers can listen to brief pre-recorded messages on a variety of topics. The messages aid in understanding common legal problems, recognizing potential legal problems and understanding how the justice system works. The service also provides information on where to go if further help will be needed. The three-to five-minute long messages are written in a straightforward, easy-to-understand manner using everyday language. Although it is not intended to replace the advice of an attorney or to provide specific legal advice, the service provides general information on over 70 topics.
YWCA VICTIM ADVOCACY
420 West Clinch Avenue
Knoxville, TN 37902
BUSINESS: 423-523-6126
SERVICES:
Assistance through the legal system process, such as obtaining an order of protection, taking out warrants and accompaniment to court. Information and referral are also available through the program.
ELIGIBILITY:
Open to all.
GEOGRAPHIC AREA SERVED:
Knox and surrounding counties.
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