All
your billing information is held with the strictest confidence
by CCNow
and your billing information are not made known to Rainforest
Books. CCNow will inform Rainforest Books of your order
and we will dispatch your merchandise once we get the
confirmation from CCNow that your billing information
is valid.
You
will receive an e-mail from CCNow verifying your order.
If for any reason this order is disputed please immediately
return E-mail to CCNow and we will be informed about any
order dispute or cancellation.
You
can cancel the order with us by replying so to CCNow's
E-mail if you decide to change your mind. CCNow also provides
a toll free customer service number 1-877-CCNOW-77
so that you can call directly with billing inquiries or
other questions.
Once
we received the order confirmation from CCNow we will
also send an e-mail to you to confirm your order. You
will then have 48 hours to cancel the order (in
case of any dispute) during which we will proceed to process
your order.
Your
order on ready-stock basis will be sent out to you normally
on completion of the 48 hours process time. Delivery to
your intended destination varies with your location. Based
on our delivery history the average delivery time
is as follows :
-
U.S.A
and Canada : 3 to 10 days
-
Europe
and Middle East : 3 to 7 days
-
Asia
Pacific Region : 3 to 5 days
Our
normal delivery service is by 1st Class Air Mail.
We
do accommodate deliveries by courier if you will inform
us beforehand by e-mail.
We
accept all purchases made through Visa, Mastercard,
Discover and American Express. You are advised
to enter your credit card information within CCNow's
SSL security enabled page. This will ensure that your
credit card details is securely transacted with the utmost
privacy.
You
can return your order for full reimbursement with conditions
that we receive the item back in good condition within
30 days of our dispatch date. Rainforest Books however
cannot be held responsible for poor condition of goods
received which have been delivered by air-mail. Shipping
charges will NOT be reimbursed.
This
site is being monitored by ePublicEye.com
an independent public website monitoring agency. Our site
has been designated a "Certified Safer Shopping
Site" based upon their evaluation on our consumer
protection features at our website. If you would like
to know what other customers are saying about our site,
or if you would like to make a public comment on our site
then just click on the picture below :
For further
information on our assurance of your privacy, please read our Privacy
Statement.
Thank you.
