Better Business Bureau

I decided to head on over to the Better Business Bureau's website and see what I could find out about Blockbuster. And, in fact, I came out with some interesting information:

1) Blockbuster Canada is not a member of the Better Business Bureau. I'm not sure why, but I think it's pretty safe to say that this particular section in the BBB's membership standards is a little scary:

• V. Customer Service
• Promptly respond to any and all complaints forwarded by the Bureau, and make a good faith effort to resolve all such complaints in accordance with generally accepted good business practices.

2) The corporate office in Texas was in the BBB, but now has an unsatisfactory record with the Bureau. Why?

"Based on BBB files, this company has an unsatisfactory record with the Bureau due to one or more unanswered complaints regarding regarding billing and dissatisfaction with the company's service. Additionally, this company has an unsatisfactory record with the Bureau due to a pattern of complaints regarding billing issues and customer service issues."

Isn't that great? One country's head office isn't even in the Bureau, and the other country's office couldn't even maintain membership.