Competencies

• Developed, implemented and maintained Microsoft Access databases.
• Trained in the working and use of SupportMagic SQL. Customer Service software.
• Logged over 100 work hours in SupportMagic SQL Customer service software.
• DOS 7.0/6.2/4.1
• Microsoft Windows NT 4.0/98/95/3.1 OS
• Novell NetWare 4.1/4.0
• Microsoft Office Suite 97
• HTML 4.1-3.2
• Microsoft Front Page 5
• Mandrake Linux 7.0
• Caldera Linux 2.4/2.2 Operating systems
• Adobe Photo Shop 5
• Adobe Live Motion 1

Professional Experience

Web Page Designer
1999-Present DMS inc. (t/a The Creative Group), Herndon, VA

• Designed corporate and personal web-sites for clients.
• Maintained web-sites in HTML, Lotus Notes Domino, and Microsoft Front Page formats.
• Web-sites references only given upon request

Network Administrator
1998-Present Netexpress inc.(t/a Bonzai.net), Herndon, VA

• Maintained 3 Microsoft Windows NT 4.0 servers (Lotus Notes Domino Web server, proxy server, and client database/e-mail server)
• Maintained 2 Unix servers (Dial-up server and Xetex server for sales staff.)
• Maintained client database for billing.
• Created new client accounts in both Unix and on a virtual email web server on the internet.
• Trouble shot client connection problems over the phone and when the need arisen, onsite client home/business calls.
• Maintained computers software and hardware for office of 15 computers.
• Designed and maintained web-sites in HTML, Lotus Notes Domino, and Microsoft Front Page.

Assistant Manager
1997-1999 VideoWare House, Reston, VA

• I either performed the opening or closing of the store
• Balanced registers
• Help clean the store with my fellow employees
• Managed employees scheduled duties, along with delegating tasks that needed to be done spur of the moment.

Headed
1996-1998 Ferrum Computer Help Desk, Ferrum, VA

• Managed student run computer help desk
• Developed an MS Access database in order to help answering computer problems that the staff could not answer on their own.
• Dealt with Dean of school and the schools financial board to gain financial assistance to support Help Desk

Education

Information Technology and Network Support
1998-present-Computer Learning Center- Manassas, VA

• Upon completion of program, I have been exposed to the topics typically found on the Microsoft Certified Product Specialist in Windows NT Workstation (MCPS) and Certified Novell Administrator (CNA) exams. In addition I have:
• Installed, configured and troubleshot DOS 7.0/6.2 and Windows NT 4.0/98/95/3.1 operating systems
• Supported users in the use of Microsoft Office Suite
• Setup, administered, and troubleshot a Novell NetWare network.
• Upgraded and maintain computer memory, peripheral cards and other hardware.
• Diagnosed and resolved technical problems using customer service helpdesk techniques along with using Support Magic SQL customer service software.
Installed, configured, and troubleshot Unix and Linux operating systems.

Environmental Science, Biology, Botany
1996-1998-Ferrum College-Ferrum, VA

• I maintained a triple major in Environmental Science, Biology, and Botany in hopes to achieve a bachelor’s degree in for mentioned fields. Also maintained dual minors in Chemistry and Art History.