Paul's Blog Start
Mood:  chillin'
Topic: Start
Just as a start I'll post from my resume which is the quickest way to let You know where I've been.

WORK EXPERIENCE
Current Employer, Convergys Feb 2000 - present
Position/Title
? Technical Support Representative.
? Maintained customer satisfaction above company expectations.
? Stayed within company guidelines of support & call time.
? Assisted in training of CSR?s.
? Assisted in computer maintenance.
Companies supported, Compaq, Yahoo Internet, SBC DSL installations, SBC DSL ISP support.

Past Employer, Premier AC & Heating Co. 1998 -1999
Position/Title
? Hired & trained service technicians.
? Supervised 6 to 10 service technicians.
? Managed service requests from customers.
? Resolved service problems with customers.

Past Employer, Computer Consultant: 1994 - Present
Position/Title
? SmallBusinessHelp Computer Consultant
? Self-Employed Houston, TX
? Establish computer networks for small businesses.
? Train business operations on use of specialized computer software.
? Sell and install computer software and hardware to small businesses.
? Repair computer hardware and software.
? Conduct systems-problem analysis and provided reports to businesses.
? Install specialized accounting software and train small business on daily use of programs.
? Build, Publish and Maintain web sites for small businesses.

Prior years spent with:
Kroger Company, (Meat Dept. Manager) John Hancock Mutual Life Insurance, (Sales & Unit Manager) York International, (Sales & Sales Manager) Bryant Division, Carrier Corp (Sales)

EDUCATION
Dixie High School, New Lebanon, Ohio
Degree Earned, High School, 1959

SKILLS
Customer Support Representative, Technical Class Instructor or a Computer Technician, in a professional environment to use my support experience.