Paul's Blog Start
Mood:
chillin'
Topic: Start
Just as a start I'll post from my resume which is the quickest way to let You know where I've been.
WORK EXPERIENCE
Current Employer, Convergys Feb 2000 - present
Position/Title
• Technical Support Representative.
• Maintained customer satisfaction above company expectations.
• Stayed within company guidelines of support & call time.
• Assisted in training of CSR’s.
• Assisted in computer maintenance.
Companies supported, Compaq, Yahoo Internet, SBC DSL installations, SBC DSL ISP support.
Past Employer, Premier AC & Heating Co. 1998 -1999
Position/Title
• Hired & trained service technicians.
• Supervised 6 to 10 service technicians.
• Managed service requests from customers.
• Resolved service problems with customers.
Past Employer, Computer Consultant: 1994 - Present
Position/Title
• SmallBusinessHelp Computer Consultant
• Self-Employed Houston, TX
• Establish computer networks for small businesses.
• Train business operations on use of specialized computer software.
• Sell and install computer software and hardware to small businesses.
• Repair computer hardware and software.
• Conduct systems-problem analysis and provided reports to businesses.
• Install specialized accounting software and train small business on daily use of programs.
• Build, Publish and Maintain web sites for small businesses.
Prior years spent with:
Kroger Company, (Meat Dept. Manager) John Hancock Mutual Life Insurance, (Sales & Unit Manager) York International, (Sales & Sales Manager) Bryant Division, Carrier Corp (Sales)
EDUCATION
Dixie High School, New Lebanon, Ohio
Degree Earned, High School, 1959
SKILLS
Customer Support Representative, Technical Class Instructor or a Computer Technician, in a professional environment to use my support experience.
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I have 5 & still waitin'
mischievious