Mood:
I like my job. I really do. And I have to say that 70% of the time, I like the clients, too: The clients can be really cool people. But note the use of the word CAN.
Most touring companies offer two types of tours: guided and self-guided options. Guided tours are the ones where you basically do nothing but get on the bike and ride from A to B. You may have a chance to choose what you're having for lunch or dinner, and you may have the option of doing a bit more riding once the basic riding for the day is done. Essentially, though, you pay those big bucks because you don't want to have to make decisions; you're paying us to make the decisions for you. And most of the time, this is a system that works.
Where we seem to get the most trouble, however, is when clients confuse guided with self-guided; On a self-guided tour, you're more or less on your own. You pay us to give you the maps and the bikes, to do the hotel reservations and to make sure that the hotel gives you something resembling breakfast every morning. But we don't do much more than that.
This is why people choose the self-guided option: You are responsible for getting your butt from A to B. You buy your own lunches, you can choose which route you'd like to go, but we're not going to tell you that you definitively have to take the left fork if the right one looks more appealing and gets you to your hotel before sundown. If you want to take the bus one day rather than ride, that's your own business.
That, in a nutshell, is the way you save half the price on a cycle tour: You are not paying for me to tell you when you have to get up in the morning, not to tell you not to ride during the hottest hours of the day. You're not paying me to know the date when a certain altar was built, how many times Velazquez was married, what you're supposed to do when your tire goes flat halfway up O Cebreiro. That's the reason why you're paying half of what you would pay on a guided tour. You are paying for your own independence, instead of having me shepherd you around. Why? Because there are a lot of cyclists who only want the infrastructure, not the herding; for lack of a better way to put it, cyclists who don';t need to be told what to do.
The reason why I'm writing about this today is that we have two groups of clients who either haven't gotten the idea of why it';s self-guided (why they're paying ?950 a head, not ?1450) or haven't been bothered to read their e-mails. One is a pair of families coming over from San Francisco who want to go biking in Gerona in July. The other is a pair of families who are coming from San Francisco who are going to go biking in Andalusia in a couple of weeks.
It has gotten to the point that I'm hesitant to open Outlook every morning because I don';t know what kind of stupid-ass question I';m going to get hit with THIS time. If you choose the self-guided option, you choose what kind of wine you're having for lunch, how to wash the snot out of your cycling gloves. You know why your knees hurt - because no one has to tell you NOT to wear Air Jordans on a bike.
To be honest, I'd be thrilled to bits if we ended up doing away with the guided tours and only offered self-guided options; or even if we put together self-guided options for people a la carte. But there's a limit to the service economy, spoke folk, and you don't get something for nothing. Or for very little.
Posted by planet/spanish_cyclepaths
at 1:15 PM CET
Updated: Tuesday, 21 March 2006 5:36 PM CET
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Updated: Tuesday, 21 March 2006 5:36 PM CET
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