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Functional Description
(Per Plantilla)
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OFFICE OF THE CORPORATE LEGAL COUNSEL AND BOARD SECRETARY
Act as the Legal Counsel of the
Corporation and provides secretariat services for the Board of Directors of the
Corporation which includes the preparation of agenda, minutes of the board
meetings and the furnishings thereof to the Chairman and members of the Board.
Likewise, the office is responsible for the custody and the business affairs of
the secondary home mortgage market, and other critical program for the shelter
concern.
OFFICE OF THE PRESIDENT
Responsible for the general policy and strategic decision-making
functions of the Corporation and to the provision of directions that will guide
NHMFC day-to-day operations. The Office of the President shall have under its
direct supervision and control three (3) groups/department, namely: (1)
Internal Audit Group; (2) Public Assistance and Information Department; and (3)
Planning and Management Services Group.
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INTERNAL AUDIT GROUP
Responsible for the development, monitoring, evaluation and
appraisal of the Corporation’s internal control system concerning
organizational structure, procedures, records and standards of performance that
will ensure an orderly, efficient and effective conduct of the business and
operations of the NHMFC.
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PUBLIC ASSISTANCE AND INFORMATION DEPARTMENT
Responsible for the provision of direct assistance and action to
NHMFC’s clients, including the general public, in response to their queries and
requests for information/clarifications on the agency’s programs and services
and its implementing guidelines. It also serves as the public relations and
information arm of the NHMFC and shall be in charge of planning and
implementing an effective program of public advocacy using the appropriate
media of communications.
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PLANNING AND MANAGEMENT SERVICES GROUP
Responsible for the design, development and implementation of
the NHMFC’s corporate planning system, and the monitoring of the accomplishment
of the company’s plans and programs. This Group shall be composed of two (2)
departments as follows:
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MANAGEMENT SERVICES DEPARTMENT
Responsible for the monitoring of all corporate plans, programs
and projects in order to provide assistance and feedback to higher management.
In charge of operationalizing the management information system.
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CORPORATE PLANNING DEPARTMENT
Responsible for undertaking continuing studies on strategic
alternatives for the Corporation on the basis of emerging developments;
develops and arranges the Corporation’s planning and monitoring system.
SENIOR VICE PRESIDENT FOR FINANCE
Responsible for the efficient and effective implementation of
the corporate financial policies, plans and programs involving the four (4)
departments/groups under its direct supervision and control; (1) the Trust
Administration Department; (2) the Controllership Group; (3) the Treasury
Group; and (4) Funds Generation Group.
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TRUST ADMINISTRATION DEPARTMENT
Responsible for the implementation and maintenance of
beneficiary accounts for Amortization Support and Developmental Loan Financing
under the Abot-Kaya Pabahay Fund. Ensures the liquidity of the program thru
prudent management and investment of funds.
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ACCOUNTS SERVICING AND PROGRAM ACCOUNTING DIVISION
Responsible in the formulation and implementation of general
accounting in maintaining subsidiary record for the efficient monitoring of
amortization payments and support entitlement.
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FUNDS MANAGEMENT AND CONTROL DIVISION
Responsible for the effective and efficient implementation of
policies and procedures for the management and proper control of the Abot-Kaya
Support Fund and enrollment and monitoring of accounts under the Cash Flow
Guarantee Program of Accounts Processing Division. Undertakes the
implementation of policies and regulations with respect to the processing of
applications for amortization.
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CONTROLLERSHIP GROUP
Shall be tasked with providing efficient and effective
accounting services for NHMFC and implementing an appropriate financial control
and review system involving corporate accounts transactions. It shall also
develop and implement a pre-audit and review system on all disbursements to
ensure compliance with existing laws, rules and regulations. The Group shall
also be charged with maintenance and control of all borrower ledgers/accounts.
The Group is composed of two (2)
Departments as follows:
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CORPORATE ACCOUNTING DEPARTMENT
The Department is responsible for providing efficient general
accounting services for NHMFC as a whole, installing and implementing a
responsive system of accounting, financial control and review of all
transactions. In charge of the maintenance of a complete set of records
pertaining to bank remittances or payments for borrower’s accounts, including
the posting and reconciliation of all borrowers’ accounts.
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General Accounting Division
Provides general accounting services through the systematic
recording of financial transactions, maintenance of the general ledger,
preparation of related financial reports. Periodically reviews and evaluates
the present accounting system to determine are as need improvement and able to
institute some changes to make the system more responsive to the needs of the
Corporation.
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Subsidiary and Accounts Reconciliation Division
Responsible for the maintenance of subsidiary ledgers to support
the balances appearing in general ledger account in order to come up with more
informative financial reports. Ensures the reconciliation of the balances of
subsidiary ledgers accounts with the general control accounts.
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BUDGET MANAGEMENT CONTROL AND REVIEW DEPARTMENT
Responsible for the installation and implementation of an
efficient and effective implementation of budget management, monitoring and
control system within the Corporation and pre-verification of financial
transactions.
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Budget Division
Responsible in the installation and implementation of an
efficient and effective budgetary and financial control and review systems
within the Corporation.
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Controllership Division
Implements financial control mechanism on administrative and
operational expenses and ensures that such expenditures are within the
prescribed policies, laws, rules and regulations.
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TREASURY GROUP
The Treasury Group shall be responsible for the optimum cash
receipts and cash disbursement and the safekeeping and control of mortgage
loans documents, mortgage bank receipts, corporate checks and other accountable
forms. Two (2) departments shall comprise the Treasury Group, as follows:
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CASH MANAGEMENT DEPARTMENT
Responsible for the implementation of an effective management
and control of corporate funds in accordance with corporate policies and
target, and standard rules and regulations set forth by government auditing and
accounting. All cash and related transactions and information shall emanate
from the department, particularly in the area of collection and deposits, funds
programming, management and controls.
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Cash Management Division
Responsible in the formulation and implementation of systems and
procedures to ensure effective management, banking, control and recording of
collections received over the counter or through field collections as well as
the disbursement of corporate funds in accordance with set government rules and
procedures, geared towards corporate targets.
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Remittance Examination & Verification Div-1
This division is tasked with the formulation and implementation
of systems, procedures and policies to effectively monitor and verify the
remittances and remittance reports of collecting banks accredited to collect
housing loan amortization payments from borrowers under the Unified Home
Lending Program. The division shall see to it that the verification process is
in conformity with the terms and conditions set forth in the collection
agreements transacted between the bank and NHMFC. The division shall also
provide the necessary data or information to update the payment file of the
borrowers.
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Remittance Examination & Verification Div-2
This division is tasked with the formulation and implementation
of systems, procedures and policies to effectively monitor and verify the
remittances and remittance reports of employers accredited to deduct loan
amortization payments from the payroll of their respective employee-borrowers.
The Division shall see to it that the verification process is in conformity
with the terms and conditions set forth in the collection agreements transacted
between the employer and NHMFC. The Division shall also provide the necessary
data or information to update the payment files of the borrowers.
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DOCUMENTATION CONTROL AND CUSTODIANSHIP OFFICE
Responsible for the formulation and implementation of systems
and procedures in the safekeeping and control of mortgage loan documents,
mortgage bank receipt, corporate checks and other accountable forms.
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FUNDS GENERATION GROUP
Responsible for the operations of Corporate securities and funds
servicing investments and assets management, development, marketing and sale of
Corporate products. This Group is composed of two (2) departments as follows:
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INVESTMENT AND LIQUIDITY MANAGEMENT DEPARTMENT
Shall be in charge of the implementation of the Corporation’s
securities, trading and servicing short-term borrowing operations,
determination and scheduling of funding requirements for debt servicing as well
as formulate and implement policies, rules and regulations on Corporate
investments, securities, trading and funds management.
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SECURITIES AND FUNDS GENERATION DEPARTMENT
Shall develop, market, sell, manage and service Corporate products, security and
other instruments addressed to financial institutions, insurance companies and
investment houses.
SENIOR VICE-PRESIDENT FOR CORPORATE SUPPORT SERVICES
Handles legal operations/functions including enforcement,
litigation, documentation, legal and policy research including administrative
counseling, management and sale of the corporation’s properties acquired thru
foreclosure. Provides the human and physical requirements of the corporation
and assures the effective and efficient utilization of these resources through
systematic planning, acquisition, maintenance and disposition.
Directs and oversees the development and implementation of
computer system designs, programming and EDP operations.
The Office of the Senior Vice-President for Corporate Support
Services is composed of three (3) groups as follows:
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LEGAL GROUP
Provides overall legal services in the form of operational and
development counseling which includes evaluation and service of mortgage
documentation for take-out, formulation and service of contracts in which the
company is a party as well as the standard legal documentations needed for the
establishment of the services such as legal researches and studies, legal
opinions and counseling on the various aspects of its operational and
developmental function. Shall handle all the litigation of cases filed for and
against NHMFC including foreclosure proceedings and the management and disposal
of properties acquired by the corporation thru the latter.
Under the Legal Group is composed of three (3) departments,
namely: (1) Documentation and Counseling Department; (2) Litigation Department;
and (3) the Acquired Assets Department.
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DOCUMENTATION AND COUNSELING DEPARTMENT
Provides legal services in the form of legal opinion and
counseling, researches and studies, appropriate documentation and insure that
all corporate acts and deeds are in accordance with the law. Formulates new
corporation documents and improve existing ones consistent with policy changes
and procedures development; and drafts the reviews necessary documents which
would include all operational requirements within the appropriate legal
parameter and answer legal queries which arise from daily operations of
approved programs and plans.
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LITIGATION DEPARTMENT
Handles all litigation and prosecution of cases for and against
the corporation and attend all courts, quasi-judicial and administrative cases
and investigation, and foreclosure cases and proceedings.
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ACQUIRED ASSETS DEPARTMENT
Responsible for the coordination with concerned NHMFC offices of
the overall administration, maintenance, management disposition and sale of the
properties acquired by the Corporation due to foreclosure proceedings.
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ADMINISTRATIVE GROUP
Provide overall administrative services support of corporate
operations, particularly in the development and administration of an internally
consistent and externally competitive implementation of an appropriate staffing
pattern and package of compensation benefits for the Corporation and a
comprehensive staff development program. It shall also be responsible for the
administration of an efficient centralized records management system and the
Corporation’s general service requirements.
Provides administrative services in support of the entire
operation of the Corporation which includes human resources, personnel
development and manpower planning, procurement, general services and the
management of a centralized records management system.
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HUMAN RESOURCE MANAGEMENT DEPARTMENT
Shall be responsible for providing the Corporation with
adequate, efficient, competent and well-motivated workforce thru training and
development and the establishment of the necessary machinery for fulfilling the
NHMFC manpower requirements. It shall also provide for the conduct of programs
and studies for continuously improving the existing systems and procedures and
approaches to human resource planning and development. Finally, it shall also
be in charge of the administration of personnel appointments/movements,
employees’ claims and benefits.
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Personnel Division
Responsible for the effective and efficient administration of
personnel policies, systems and procedures on recruitment, selection and
promotion, employee benefits and other functions concerning personnel services
and manpower requirements in support of the corporation’s operations.
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Manpower Management Division
Responsible for the conceptualization, planning and
implementation of human resource development programs for all the officers and
employee of the Corporation. Responsible for conducting studies/researches and
assessment of the present relating to personnel administration, training and
development.
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PHYSICAL RESOURCES DEPARTMENT
Shall be responsible for the efficient and effective
administration of support services and provision of adequate facilities, timely
procurement of supplies, materials and equipment requirements of the various
NHMFC offices and responsible for the maintenance and control of the central
library, and records and reference section of the office including the
provision of mailing services for all NHMFC units.
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Central Records and Mailing Division
Responsible for the planning and implementation of records and
library management policies geared towards standardize filing, protection,
preservation and easy retrieval of records, reports as well as library and
other information materials in accordance with the standard/acceptable
record-keeping requirements.
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Property and Supply Management Division
Responsible for the purchase/acquisition and provision of
supplies, materials, furniture, equipments needed by the Corporation, including
the conduct of bidding/canvassing for the purpose in accordance with government
laws and regulations.
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General Services Division
Provides efficient transportation, duplicating/reproduction and
communication services to the Corporation.
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INFORMATION SYSTEMS GROUP
This Group shall be in charge of systems design, programming and
EDP operations. It shall undertake the formulation and evaluation of the
Corporate Management Information System (MIS) plans and programs, the design
and the development of computer systems and the manualization of such
procedures, the actual implementation of computer systems on a corporate-wide
scale; and the monitoring and upkeep of the performance of these systems. It
shall also provide advisory services to other NHMFC departments/offices and
conduct necessary orientation/training seminar on the EDP system. This Group is
composed of two (2) departments as follows:
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ELECTRONIC DATA PROCESSING DEPARTMENT
Shall be tasked to implement computer system in accordance with
defined processing guidelines; generate an appropriate operating and management
reports from computer systems, maintain computer equipments; and establish
back-up and recover procedures of computer files.
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Data Preparation Division
Monitors, reviews, prepares, confirms the daily and monthly
transactions/documents of the computer systems of the Corporation within the
required time schedule and with assured accuracy and integrity.
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Computer Operations Division
Responsible for the implementation of the computer system of the
Corporation’s operation consistent with set of policies and guidelines.
Maintains accurate and up-to-date database information and generates timely
reports for management/end-users.
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INFORMATION SYSTEMS PLANNING AND PROGRAMMING
DEPARTMENT
Shall assist in the establishment of operating procedures in the
various work units of the NHMFC; study, design, develop, maintain and document
computer systems in coordination with user groups; orient users and processors
on the requirements of the computer system; and audit the performance of the
system. In charge of all the development of all computer applications and other
software requirements for transition processing, management, reporting and
planning in accordance with approved systems design/s of the different work
units of the Corporation.
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Information Systems Division
Responsible for the design, development and monitoring of
computer systems and related manual procedures of the Corporate Management
Information Systems.
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Programming Division
Responsible for the development of a new programs or the
revision of existing programs in support of the Corporate Management
Information System. Established and enforces standard methods for organizing,
coding and testing programs.
OFFICE OF THE EXECUTIVE VICE-PRESIDENT
The Office of the Executive Vice-President shall provide
operational corporate policy guidelines consistent with the general strategic
policies of the NHMFC President and overall administration of Corporate plans
and programs particularly with regards to operations requirements.
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TECHNICAL SERVICES GROUP
Headed by a Vice-President under the Office of the Executive
Vice-President, the Group is responsible for all technical requirements of all
corporate programs relative to the conduct of field inspection, assessment,
verification and appraisal of collaterals of the mortgages purchased and those
being processed for take-out consideration based on perfected mortgage
documents and specifications indicated for verification.
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APPRAISAL DEPARTMENT
Responsible for the overall direction of mortgage collaterals
appraisal for purposes of ascertaining full compliance by accredited financial
institutions/developers to existing laws/rules and regulations and policies
guidelines and procedures set by NHMFC for all its financing programs.
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INSPECTION AND INVESTIGATION DEPARTMENT
In charge of the background investigation and site inspection of
originators/projects prior to accreditation for mortgage take-out under all
NHMFC financing programs.
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MORTGAGE OPERATIONS GROUP
Shall be responsible for initiating and the formulation of
policies on mortgage origination, implementation and review of adopted
policies, including promulgation of systems and procedures concerning take-out
of mortgages under the UHLP and CMP programs. It shall also handle the
management and coordination of the insurance component of taken-out mortgages.
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INSURANCE OFFICE
Ensures that all mortgages/loans purchased mortgages are
adequately covered yearly by insurance against death of mortgagor and
fire/allied perils on the corresponding collateral properties during the entire
term of the loan.
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Documents Receiving and Monitoring Unit
Responsible in the receipt of all mortgage loan documents
delivered by the OFIs and the monitoring of their Purchase Commitment Line.
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MORTGAGE EXAMINATION DEPARTMENT
Undertakes detailed review of mortgage documents submitted by
originating Financial Institutions/Originating Developers for take-out to
ensure the legality, validity and enforceability of the transaction under the
UHLP and CMP programs.
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Mortgage Examination Division – UHLP
Undertakes detailed review of mortgage documents submitted by
originating Financial Institutions/Originating Developer Institutions for
take-out to ensure the legality, validity and enforceability of transactions.
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Mortgage Examination Division – CMP
Reviews and evaluates CMP loan/mortgage documents and ascertains
its legality, validity and enforceability.
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LOAN EXAMINATION DEPARTMENT
Evaluates loan entitlement of borrowers of the Originating
Financial Institutions/Developers under the UHLP and CMP programs.
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Loan Examination Division – UHLP
Evaluates loan entitlement of borrowers under the UHLP
originated by financial institutions/developers.
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Loan Examination Division – CMP
Responsible for the correction of computations, completeness and
conformity with existing documentary requirements and guidelines on loan
mortgage origination and purchase.
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PROJECT UTILIZATION DEPARTMENT – CMP
Responsible for the documentary processing for the
individualization of titles and loans of CMP originated projects.
Shall also be responsible for the provision of all services and
performance of all integral services and performance of integral tasks involved
in the implementation and administration of policies and guidelines on the
individualization of community titles and loans of CMP originated projects and
substitution of member-beneficiaries.
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COLLECTION AND ACCOUNTS MANAGEMENT GROUP
Translates, plans, organizes and directs the NHMFC of its goals
and implementation of policies, guidelines and procedures related to the
administration of all collection strategies particularly the monitoring and
servicing of loan accounts under the UHLP, CMP, SHDLP and Folio. The Group is
composed of three (3) departments as follows:
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REGULAR ACCOUNTS MANAGEMENT DEPARTMENT- UHLP
Responsible for monitoring, servicing and initiating the
collection of all regular loan accounts, in coordination with concerned NHMFC
offices and/or collecting data or accounting banks accredited by the
Corporation; prepares and maintains complete borrower’s loan information in
manual or computerized forms as backup system/reference for examination and
evaluation work relative to originating institutions and/or
collecting/accounting banks.
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Regular Accounts Monitoring Division (UHLP)
Responsible for monitoring, servicing and initiating the
collection of all regular accounts, in coordination concerned NHMFC officers
and/or collecting data or accounting banks accredited by the Corporation;
prepares and maintains completed borrowers’ loan information in manual or
computerized forms as backup system/reference for examination and work relative
to originating institutions and/or collecting/accounting banks
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Regular Accounts Monitoring Division II
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Salary Deduction Unit
Responsible for the implementation and administration of the
Payroll Deduction Scheme of the Corporation.
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About-Kaya Receiving/Monitoring Unit
Responsible for monitoring, servicing, processing and billing of
all low-income beneficiaries by way of availing themselves of amortization
support during the first five years of the terms of their housing loans under
the old and new liberalized guidelines of the Abot-Kaya Pabahay Fund.
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SPECIAL ACCOUNTS MANAGEMENT DEPARTMENT – UHLP
Responsible for the monitoring, servicing and initiating the
collection of past due accounts and post take-out requirements relative to the
implementation of the Unified Home Lending Program. Also responsible or the
monitoring of the general performance of the accounts including the receipt of
complaints on taken out projects under the UHLP and the resolution of specific
project problems.
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Special Accounts Monitoring Division
To monitor and implement policies to ensure the efficient
administration of accounts under litigation.
Responsible for monitoring, servicing and initiating the
collection of all loan accounts, whether updated or delinquent in coordination
with concerned NHMFC offices and/or collection by originating banks accredited
by the Corporation.
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Special Accounts Servicing Division
Prepares and maintains complete borrower’s loan information in
manual or computerized forms as backup system/reference for examination and
evaluation work relative to originating institutions and/or
collecting/accounting banks.
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ACCOUNTS MANAGEMENT DEPARTMENT – CMP
Responsible for all the post take-out activities relative to the
implementation of the Community Mortgage Program. Also responsible for the
monitoring of the general performance of the accounts including the receipt of
complaints on taken out projects under the CMP and the resolution of specific
project problems.
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Regular Accounts Monitoring Division
Responsible for the monitoring of the general performance of the
accounts including the receipt of complaints on taken-out projects under the
Community Mortgage Program.
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Special Accounts Management and Review Division
Responsible for the provision of all services and the
performance of all integral tasks involved in implementation/administration of
policies and guidelines on the collection servicing and monitoring of
individual accounts under the Community Mortgage Program.
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ORIGINATION AND ACCREDITATION GROUP
Responsible for the implementation of corporate credit policies
and strategies, monitoring and evaluation of originating institutions, credit
standing and stability relative to mortgage operations under the Unified Home
Lending Program, Community Mortgage Program and continuing review of NHMFC
credit policies and systems. This Group shall oversee accreditation activities
under the existing programs and is composed of two (2) departments as follows:
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ACCREDITATION DEPARTMENT – UHLP Accounts
In charge of the implementation of policies pertaining to the
accreditation of financial institutions and developers and the monitoring of
their credit standing, including the continuing review of NHMFC credit policies
and procedures under the UHLP. The Department shall also recommend to
management, whenever necessary, the modification of existing policies and the
formulation of new ones regarding accreditation of originating institutions.
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Bank Accreditation & Examination Division
Ensures effective and strict implementation of corporate
policies/guidelines/standards/procedures on accreditation of financial
institutions/banks and monitors/evaluates qualifications of the applicants
vis-à-vis their credit standing and financial stability.
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Developer Accreditation & Examination Division
Ensures effective and strict implementation of corporate
policies/guidelines/standards/procedures on accreditation of developers and
monitors/evaluates qualifications of the applicants vis-à-vis their credit
standing and financial stability.
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PROJECT ASSISTANCE AND ACCREDITATION DEPARTMENT – CMP
Accounts
Responsible for the establishment, formulation, maintenance and
adoption of efficient and effective systems and procedures that would
facilitate and expedite exchange of communication and feedback including
evaluation schemes to determine possible potential policy issues and problems,
areas of concern that may warrant provision or extension of immediate
assistance, policy advice or adoption of appropriate, recommendatory and
corrective measures to ensure the successful implementation of the CMP program.
Shall also be in charge of the implementation of policies
pertaining to accreditation of policies pertaining to accreditation of projects
and originators and monitoring of their projects and their credit standing
including the continuing review of NHMFC credit policies and procedures under
the CMP. The Department shall also recommend to management, whenever necessary,
the modification of existing policies and the formulation of new ones regarding
the accreditation of project and originating institutions.
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Accreditation Division – CMP
Responsible for the establishment formulation, maintenance and
adoption of an efficient and effective system and procedures for project
evaluation and accreditation of originator/developers and OFIs. Determines the
possible policy issues and problems. Areas of concern that may warrant
provision of extension or immediate assistance, policy advice or adoption of
appropriate and corrective measure to ensure the successful implementation of
the Community Mortgage Program.
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Assistance and Information Division – CMP
Responsible for the formulation and implementation of product
development strategies, instructional, educational and value formation
programs, marketing plans in order to promote awareness to and appreciation of
the concept and objectives of the CMP, including the provision of documentary
training and assistance to accredited and prospective CMP originators.
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PROJECT EVALUATION AND MONITORING DEPARTMENT – SHDLP
Responsible for the establishment, formulation, modification and
adoption of an efficient and effective system and procedures for project
evaluation and monitoring of originators/developers, project proponents concern
that may warrant provision or extension of immediate assistance, policy advice
or adoption of appropriate and corrective measure to ensure the successful
implementation of the Social Housing Development Loan Program (SHDLP) and the
Abot-Kaya Pabahay Development Loan Program (AKAP-DLP).
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REGIONAL OPERATION GROUP
Responsible for the implementation of adopted policies,
guidelines and procedures of the pre and post mortgage take-out activities at
the regional level relative to the Corporation’s various housing programs which
activities include information dissemination, review, evaluation and
examination of mortgage and loan documents; projects/property appraisal;
adequate coverage of the insurance component of take-out mortgages;
coordination and monitoring of purchase commitment lines utilization of the
various accredited originating financial institution and developers for
mortgage purchase operations; accounts servicing and monitoring of loan
amortization remittances/collections and loan accounts foreclosures.
This Group is composed of six (6) Zonal Offices (2 Visayas, 2
Mindanao and 2 Luzon) and five (5) Satellite Extension Offices. Each Zonal
Office shall be responsible for the pre-mortgage take-out activities at the
regional level which include the review, evaluation and examination of mortgage
documents subject to existing regulations and guidelines. Shall also be tasked
with the monitoring of collections and remittances of all servicing
institutions within their respective regions and shall handle its
administrative and accounting services necessary for its operations.
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ZONAL/SATELLITE OFFICE
Undertakes the final review and mortgage evaluation of mortgage
loan documents submitted by the regional officers, for compliance and adherence
to the requirements on existing NHMFC policies and guidelines on its programs
prior submission for approval.
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Mortgage and Loan Examination Division
Undertakes detailed review of mortgage documents submitted by
OFI and Developer for take-out to assure the legality, validity and
enforceability of transactions, conducts necessary researches/studies to
formulate procedures/systems to be adopted for effective processing of mortgage
and loan documents.
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Accounts Servicing Division
Responsible for monitoring, servicing and initiating the
collection of all loan accounts at regional level, updated or delinquent
accounts in coordination with NHMFC accredited originating
institutions/association or collecting bank; prepares and maintains a complete
and updated borrower’s loan folio; processes, evaluates and verifies accounts
requested for restructuring, assumption or conversion of mortgages; and handles
foreclosure processing activities at regional level.

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