• Supervised Technical Writing Department. (Thrift Drug)
  • Produce techncial manuals for all proprietary software systems - new, converted, and enhanced systems.
  • Maintained schedule to meet deadlines with software implementations.
  • Set standard formats for all documentation.
  • Developed macros to automatically convert 75% of existing documentation from the mainframe to personal comptuers.
  • Developed procedures to implement on-line documentation utilizing Adobe Acrobat.
  • Evaluatated several on-line documentation packages and recommended utilizing Adobe Acrobat.
  • Liaison between MIS department, end users, and techncial writing team.

• Experience in utilizing a variety of software tools:

  HTML	JavaScript	Microsoft Word
  Microsoft Access	Microsoft Power Point	Microsoft Excel
  Lotus 1-2-3	WordPerfect	Graphwriter
  Freelance	Paint	Proprietary Software

  Developed standardized documentation formats for training classes (Fiserv, Bettis)

  • Set standards for training class documentation for InformEnt software product (proprietary software for banking industry).
  • Sole responsibility for modifying canned courseware for software classes in Microsoft product line.
  • Sole responsibility for devleopment of customized classes to meet client requirements.

  Implemented standardized documentation templates for courseware, instructional guidelines, and technical software documentation. (Thrift Drug, Fiserv, Bettis, PNC)

  Introduced on-line documentation for help reference and quick reference guide materials. (Thrift Drug, PNC)

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