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HELP DESK
The Help Desk is the most easily implemented solution available
today
to improve the efficiency and effectiveness of your internal support organization.
The Help Desk drives down the total cost of ownership of your IT infrastructure
by being the fastest to deploy, most adaptable problem/incident management application available today.
With extensive usability testing, the interface is easy to use and
reduces training time with built-in procedure guidelines.
The Help Desk consists of four integrated, best-in-class capabilities
that help manage functions which are critical to the organizations infrastructure:
Incident Management, Problem Resolution, Asset Inventory and
Change Tasking
The Help Desk speeds time-to-benefit and ensures a rapid Return On Investment (ROI)
by including features for requesters, support staff and managers.
It also offers a high degree of flexibility to allow the application
to evolve in support of unique business process needs.
The Rapid Results for Help Desk is a Professional Services program which provides
expertise in deployment and configuration, so you can get your new solution up and
running in 10 days, with minimal impact to your business operations.
CRM
HELP DESK
KNOWLEDGE MANAGEMENT
IDENTITY MANAGEMENT
