Every retiree should monitor their account to be certain coverage is correct

Nalco

Retirees

Web Site

Every retiree should monitor their account to be certain coverage is correct.

www.resources.hewitt.com/nalco

1-800-6-NALCO-6 (1-800-662-5266)

I just read Bob's E-mail regarding trying to make changes in his benefits. I too hopefully got my changes made again today. In early Nov I called Benefits Resources and requested eye coverage be eliminated in 2005. After a few days I checked my account on-line and found the change was not made. I amended my account on line and after checking found the changes were made, or so I thought. Last Friday I received a statement from Hewitt again indicating that I would be covered for eye care in 2005. I called Benefits Express again today and was assured they would make the change. Seems to me they have a bunch of rookies running the program. Every retiree should monitor his account to be certain he or she has the coverage they desire.

Ed Troscinski

Larry,

For 2004, I just carried dental insurance for Arlene and me. I called in to 1-800-6-NALCO-6 earlier and told them that I wanted to continue only dental. I got my confirmation today--for both dental and medical. I called in again and, hopefully, got it corrected once and for all.

I think they have fired, reFired and retired all competence from the company.

If they were to appear as disorganized and inefficient to customers, they would have a rapidly declining customer base. For the sake of those poor souls who remain, I hope this is not the case.

Bob