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Frequently Asked Questions
TempTale® Network (TTN)
| No
data/graph is available from a particular sensor location. |
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Verify that nothing is physically preventing the sensor from
transmitting data (i.e. product or cover). If the sensor appears
to no longer be functioning, replace the monitor with a new
one. Once replaced, you must send an email to Technical Services
(support@sensitech.com)
with the serial number of the sensor and the sensor location
where it has been placed. Failure to forward this information
will result in that sensor location no longer being viewable
on the web page. If you need additional sensors, contact your
Sensitech Client Service Representative at (800) 843-8367.
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| No
data/graph is available from multiple locations in the same
area of the facility. |
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This is indicative of the need to install a repeater, or
an existing repeater is malfunctioning. Verify that the repeater
is plugged in and receiving power. If the repeater appears
to no longer be functioning, contact Technical Services at
support@sensitech.com
or call (800) 843-8367.
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| No
data is visible for the entire facility, or visible data appears
to be outdated. |
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Verify that the phone cable is properly connected to the
Basestation. Also verify that the receiver is properly connected,
and the receiver's power cable is plugged into both the Basestation
and the power outlet. Finally, verify that the power cable
for the Basestation itself is properly connected. If the connections
appear to be correct, re-boot the Basestation by pressing
the power button on the front of the Basestation. You will
need to wait about 10-15 minutes before updated data will
be viewable via the Web. If unsuccessful, contact Technical
Services at support@sensitech.com
or call (800) 843-8367 immediately.
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| I
am unable to log onto the web site. |
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| Verify that you are using the correct
username, password, and company name. If unsure, contact your
Site Administrator for assistance. |
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