 |
Frequently Asked Questions
Ryan®Soft
| Q. What are the
minimum system requirements for RyanSoft2? |
|
| A. Windows 95/98/NT 486 (66
MHz or greater)IBM compatible PC Pentium or equivalent
recommended for Windows 98/NT 8 MB RAM (WIN 95) 16 MB RAM (WIN
98/NT), 32 MB recommended VGA Gray Scale Monitor |
| Q. What do I
need to download the data from a RL100 or PRO to my PC? |
|
| A. Along with the RyanSoft
2 for Windows now on your machine, you will need an Interface
cable with serial adapter. This is available from Sensitech.
If you are connecting to a 25-pin serial connector on your PC
you will also need a 25 pin to 9V pin serial adapter. If needed,
the adapter is widely available at retail outlets. Contact Technical
Services at support@sensitech.com
or call (800) 843-8367 if you still need help. |
| Q. Will any cable
work with the RL100 or PRO temperature monitor? |
|
| A. No. The RL100 Interface
cable is specifically designed to work with the RL100 and PRO.
RLSoft for DOS could communicate over a parallel port, or with
a parallel/serial adapter could use a serial port. To increase
reliability RyanSoft 2 for Windows requires the use of the interface
cable and a serial port. |
| Q. Can I do anything
to lower integrity of, or lose, data already recorded in a RL100
or PRO temperature monitor? |
|
| A. Yes. Data can be lost or
corrupted if the instrument is connected to the interface cable
when the computer is turned on. Ensure that the computer is
on, and RyanSoft 2 for Windows is running before the interface
cable is connected to the instrument. |
| Q.
What can I do to maximize battery life? |
|
| A. Two things can be done
to get the most from the battery. Choose the "Stop logging"
button during recovery if the instrument is not full so it is
not running while not needed. Also, disconnect the instrument
from the interface cable after deploying or recovering. |
| Q. My computer
has two COM ports. Why do I only get one port to select when
configuring the software? |
|
| A. When you open the Settings
pull down menu and select Port selection the software will look
for, and only list, serial ports that appear to be available.
Due to the nature of hardware configurations ports in use sometimes
report being free. Most computers come with two serial ports.
Many times a port will have the mouse, a scanner, or infrared
interface connected to it making it unavailable. |
| Q. Where should
I position the instrument for best results? |
|
| A. Airflow is the key. The
instrument should be placed where the air can flow freely around
the unit. Placement should not be too near heating, cooling,
or humidifying equipment. Placement near an air inlet or outlet
should also be avoided. |
| Q.
Can I install RyanSoft 2 for Windows onto multiple PCs over
network connections? |
|
| A. Yes. RyanSoft 2 for Windows
can be installed across a network. The installation program
must be run on each computer that will use RyanSoft 2 for Windows.
Extra interface equipment can be obtained for each machine by
contacting your Client Services representative at (800) 843-8467.
Contact Technical Services at support@sensitech.com
or call (800) 843-8367 if you need additional help. |
|
