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Education:  
Master of Science, Information and Communication Sciences, June 2004

Bachelor of Science, General Studies, Minors in Telecommunications, Psychology, Sociology, History, and Film Studies, May 2001

Ball State University, Muncie, IN 47304

• Dean’s List, 3 semesters

Professional Experience:

Security Support Specialist     April 2005 to Present

Symantec Corp., Springfield, OR 97477

Responsibilities: Troubleshooting, Consulting, and Expert level support for Symantec Enterprise Firewalls; including Subnetting, Routing, DNS, VPN Tunnels, Authentication Methods, HA/LB, etc., Knowledgebase and White Paper documentation.

Products Supported: SEF 6.0 through 8.0, SGS 1.0 through 3.0.1, Velociraptor 1.0 through 1.5, SEFVPN Appliances, SEFVPN Client Software

Graduate Assistant      August 2001 to May 2002

Department of Industry and Technology, Ball State University, Muncie, IN 47304

Responsibilities: Research, Graphic and Web Design of materials for Online Degree Programs in Technology Education

Management Experience:

Assistant Manager (training)     July 2002 to April 2003

Paradise Pen Co., Indianapolis, IN 46240 
Part-Time Assistant Manager (Third Key)  August 1999 to August 2001

Big Dog Sportswear, Daleville, IN 47334 
Part-Time Assistant Manager (Keyholder) October 1995 to October 1996

Aeropostale, Lafayette, IN 47905 
 
Responsibilities: Supervision of up to 4 employees, daily paperwork, customer service, opening/closing duties, inventory and stock.

Additional Experience:

Over 15 years of Customer Service Experience

Organized CCNA Study Group