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                               NP Troubleshooting Guide

 

 

 

Updated 30 May 2002

 

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Hardware Device Installation Problems Under Windows 9x

 

The device is not in the Supported List Of Devices

 

When Windows 95/98 cannot identify a new hardware device, you can select the device from the list of devices supported by the OS. If your device is not in the list, provide a device driver from the manufacturer (click Have Disk), or use a substitute (see the device documentation for a recommendation).

 

Windows 95 cannot use a 16-bit driver

 

* Contact the manufacturer of the device for an updated driver, or ask to recommend a substitute drivers.

* If the 16-bit device driver has an install program, run the install program under either DOS or Windows 3.x, depending on what the install program requires. It makes the correct entries in the AUTOEXEC.BAT and CONFIG.SYS files and copies the driver files to the hard drive. You should then be able to install the device in Windows 95 with no problems.

 

Problems installing a legacy card (Non PnP)

 

* Problems installing a legacy card under Windows 95 are generally caused by resource conflicts with other legacy cards.

* See Device Manager for the resources being used by other legacy cards  already installed.

• Change the jumpers or DIP switches on one of the devices to force it to use a different resource.

 

 

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