My husband and I have been working on out house since November 1999 and are almost finished.  We sold all of our old furniture, for it would have just gotten in the way.  We are about to purchase an ENTIRE living room and dining room set and had picked it out at RTG a few months ago.  Thank you for this sight!  You have saved me a great deal of frustration.  We have decided to purchase from Ethan Allen and Havertys.  Too bad RTG, I am willing to pay more than twice what I would have, but am assured quality and service.  Surely, I would have obtained an attorney if I made a purchase from you and could have cost me more.  Thank you consumers, your efforts have not gone in vain.  Please print this so RTG knows it has effected yet another potential customer.

Thank you for such wonderful page.  I notice there are a lot of people complaining about RTG.  Can we not get together? Write letters?  Is there anything we can do?  Seems to me RTG is taking advantage of people.  Are there any laws that protects us?

Just let me know if you need my signature, name, support to do anything!

Thanks for your response. After today I will no longer have this e-mail

address.

I believe that customers get the "BIG EYES" when they see low  prices or

financing options, and don't really look closely at the quality until they

get it home.

My husband and I went to many other furniture stores prior to going to RTG,

just so we would be informed. 

I'm glad we did! We new then what to look for, and you are right, RTG's

quality SUCKED, and their prices were way too high! I could get SOLID WOOD

and have it custom stained for cheaper than their laminate/particle board

crap.  

I saw indentations made by picture frames sitting on a dresser, legs that

weren't sanded and poorly stained on dining room tables, clear finish

sprayed on nightstands and other pieces with the drawers in the piece, which

means that when you open the drawer, you can see a line where the shiny

finish stops all around the opening of the drawers.  You may post this info,

maybe you can have a place where people can send in photos of the

damage/poor quality! 

I had the wrong color dresser delivered from the Grapevine Mills, TX

store. I called the mananger, Ralph of this store, and was threatened to

be aresstted if I came into his store to complain. He said he could not

deliver a new dresser before June 23 more than a month after the order!!

How can a store hire such people? I would never reccommend anyone shop

at rooms to go again.

Thank you so much for your site. I found it purely by accident . I was looking for their site to get the corporate offices number and came upon you . Thank goodness that you had the Tampa's office number listed or I would be  so screwed.  Here is my story and I would like be very honored if you used it on your site use it on your site .If this can keep one person from giving those crooks their money I will consider what I went through worth it.

I had never bought furniture before and my husband and I after being married for three years and not having anything new were ready to furnish our home ( starting with the living room). I did the shopping while my husband was away with the understanding that I was not to buy anything with flowers .So you can imagine how frustrating it was. I looked at 7 stores and was willing to spend $4000 on this one room so money was no object.The last store I went to was Rooms To Go and to my surprise I found something  I liked there . I did not make a snap decision then and there I looked again at my other choices and then a week later returned to the store and paid by check . I was very happy with my furniture and pleased with myself for getting such a bargain. I was also very pleased with the way I was treated by there sales staff , I decided then and there I would not shop at any other furniture store again. The problems began 2 days before delivery I was given the wrong time they had failed to update my  phone number so every time they called me they called my mother -in-laws first and she gave them the correct number .Anyway the first delivery date was 4-24-00 and they did bring me the right furniture , forty five minutes late ( I guess they had lunch first). No apology, no offer to refund my delivery fee , nothing. Two weeks later My mother -in-law receives another call they will be delivering my tables on  5-16-00 and the 16 rolls around . At 10:45 in the morning I get a call from the dispatcher telling me that someone's grandfather died and  that they would not be making any deliveries today in my area they would deliver the next day . I explained to them that I could not be here tomorrow that I had a doctors appointment , they informed me that in that case I would not receive my tables until the next week or even later. I begged them to let me pick the tables up or some how get them to me on time or at the very least tell me how far done the delivery list I was I asked to be placed at the bottom of the list and no one , not the store employees , not the dispatcher ,or customer service representative would help me at all or even give me that little bit of information so that maybe I could switch doctors appointments with another patient. Once again no one offered a of the refund the delivery fee or even a apology.

My husband decided to stay home from work the next day so he could be there for the delivery ( we lost more money that day than what the damn tables cost.). He did and at !:00 their time frame expired so he called the store . He was told that they were moments away. I arrived home at 1:15 and decided I would give them until 1:45 and then I would call them back. I called them back and was told that they were on their way . At 2:00 I called them back and informed them that they had 15 more minutes to get my furniture here or I would cancel the order . At  2:22  my order was canceled and I promptly asked for the number to the corporate offices number I was given the customer service number. I called that number asked for the regional managers name and number and they refused to give it to me .Two days and  many hours of phone work later a customer service representative slipped up and told me  his name GARY HAND . She would not give me his number . I finally turned to the internet , which led me to this site and here is where I found the necessary information . The Florida  number is not exactly what I needed but it go the job done. One phone call there and I was given his number and informed that the numbers I had requested were a matter of public record and should have been given to me the first time I asked for them. 

While I had her on the line I got the presidents number too , just in case this guy did not pan out either. After the stress of getting this information I decided to take the rest of the day off . Laying on the sofa   . I was doing a little house work the next morning and I was vacuuming the cushions (I have a dog ) and to my surprise my couch was coming apart at the seams . The chair was doing the same thing but worse the fabric on it was ripping like it was dry rotted . That was it !!!!! I blew up I called GARY HAND , he regional manager over the Greenville SC store at 4329 EAST INDEPENDENCE BLVD CHARLOTTE NC 28205 using the store number that he is stationed at 704-532-6579 , and told him everything that had happened to me . I have to say that he returned my phone call promptly and sounded  completely sympathetic to my plight . He agreed to refund my money completely and remove the useless furniture as soon as possible . The furniture  was removed on the first of June and my beautiful Clayton Marcus furniture was delivered today  ,early too by the way , and it is worth every penny of the money I spent on it.

Hopefully my business with RTG will be concluded by mid month . They said I have to wait 7 to 21days to get my refund Where as they waited all of two days to cash my check so I am not %100 satisfied with this but it will do .

I sincerely hope that someone else will learn from my mistake . I also hope that the following numbers will be of some use to you.

Gary Hand Regional Manager (over the Greenville SC store) 

704-532-6579

His assistants name is JASON GARRITY and can be reached at the same number . Both have the same address I listed above .

JEFF SEAMEN (?? MISSPELLED??)

678-475-0499  That should reach his office . The lady at the Tampa offices will give you the information you need. She was very helpful. she must be new. 

On September 30, 1999 I purchased a king size bedroom suite that was

delivered in 2 weeks.  When it arrived the drawers did not open and close

properly.  Screws were missing and the furniture was damaged.  The first

night we slept on the bed it collapsed.  We went back to rooms to go after

lengthy discussions with Customer service and chose another (more expensive)

bedroom suite.  It would not arrive until January 2000.  When it arrived

about a week later as my wife was dusting the mirror on the dresser fell on

top of her.  I examined the assembly of the dresser and realized that they

had screwed the posts into the particle board on the back of the dresser

rather than into real wood causing the mirror to be very unstable.  I

demanded that they come back out and fix the mirror in the next two days.

Customer service said it would be 10 days before a tech could get out and

assess the damage.  I went to the agents rep.  After numerous calls she

called me back.  Same results.  I spoke with her supervisor.  Same results.

I asked to speak with her supervisor but she said she thinks this call has

been escalated far enough and that I could call the president himself and he

wouldn't be able to do anything.  So that is what I did.  I left Mr. Seamans

a voice mail explaining every detail of my transactions and communications

with RTG.  I then decided that wasn't enough and called the CFO of the

company and then the head of human resources.  The HR manager finally was

able to get in touch with someone who could do something.  I received a call

from the manager of the repair department in Atlanta who sent someone out

the next day.  I really do appreciate the prompt service but why did I have

to put forth so much effort after so much inconvienence?  Now I am trying to

get in touch with the Promotions department who put my exchange on a

different finance plan and is now expecting me to pay 6 months earlier than

advertised and also pay the deferred finance charges.  When will the

nightmare end????

However I am very satisfied with my current Bedroom Suite.  It is very nice.

But as far as convienence RTG bites.

Thanks to all the numerous people who have E-mailed me with their Rooms To Go horror stories. Let me know if I can use them on my page!

 Please sign the Rooms To Go guest book B4 you leave!

If you have had something happen to you,

And you would like to tell others.

I no longer add information to this site but keep it off to piss of rtg

Add all your stories to the guestbook

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