| Home | Personal Data | Testimonials and Qualification | Referees | Career Objectives and Goal |
GP Yeow Gen Puen
Home Address :
20, Jln B. Jln Jambu. Taman Batu Di Jln Kuching.
52000. Kuala Lumpur. Malaysia.
603-6257 9714 (Home)
gpyeow@hotmail.com ( E-mail address)
Current Address & Contact :
E&O Hotel
10, Lebuh Farquhar.
10200. Penang. Malaysia
604-2222 000
(6) 016-4198169 (Mobile)
(6) 012-2888 299 (Mobile)
gpyeow@e-o-hotel.com (E-mail address)
Date of Birth : 17th June 1972
IC. No : 720617-14-5521
Languages : English, Mandarin, Malay, Cantonese.
Passport No : A13113789 (Malaysian)
Family Status : Married with One Child
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The Australian Advanced Diploma in Hotel Management (BMIHMS. Australia) |
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The French Professional Sommelier Certificates (HTC In Asia) |
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The Swiss Diploma in Hotel Management (IHTTI. Switzerland) |
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The Cornell Hotel Administration Simulation Exercise Certificate (CHASE) |
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The Australia Matriculation Assessment Certificate |
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The Malaysian Secondary School Testimonial |
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The World Kukkiwon Tae Do Black Belt Certificate |
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The Malaysia Tae Kwon Do Black Belt Certificate |
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The Malaysia King Scout Certificate |
The Australia Hospitality Security Certificate (Compsec Security NSW Australia)
SPHC (Southern Pacific Hotel Corporation) Phase One & Two Supervisory Training Certificates.
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Service First To All Our Customer (Part A) |
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Service First To All Our Customer (Part B) |
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The Role Of The Supervisor |
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Orientation, Your Responsibility |
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One To One Training |
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Problem Solving & Decision Making |
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Developing Confidence & Positive Assertiveness |
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Managing Disagreement |
Marriott International Certified Training Certificates.
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Taking Ownership (Handling Guest Complaints) |
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The Intercultural Leadership Advantage |
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Creating A Marriott Leadership Culture |
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Great Food, Safe Food |
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World Class Negotiating Skills |
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Building Catering Knowledge & Sales Workshop |
Product Improvement & Destination Marketing Workshop. By CCA (International Congress & Convention Association)
Leadership Skills Programme. By Eastern & Oriental Hotel
* November, 2002 – Present . (Penang. Malaysia)
Eastern & Oriental Hotel. George Town. 5 star.
(101 Suites, 4 F&B Departments-39 associates. 1,238 sq meters in-door function areas & ~2,000 sq meters out-door function areas)
Lone Pine Hotel. Batu Ferringhi. 3 star.
(55 Rooms, 2 F&B Departments-13 associates. 205 sq meters in-door function areas & ~2,000 sq meters out-door function areas
- Food & Beverage Manager
(Responsible for the daily operations, associates training and development, business development and planing of the Food & Beverage Departments)
* April, 1999 – October, 2002. (Shenyang. People Republic of China)
Shenyang Marriott Hotel. (431Rooms, 7 F&B Outlets). 5 star. Pre-opening Team.
- Manager Wan Hao Restaurant & Banquet Operation (Apr 1999 – Jun 2000)
(Responsible for the operation of the Chinese Restaurant, 300 seats with 21 Private Dining Rooms-62 associates, and Banquet Operation-17 associates with 1,234 sq meters function areas.)
- Director of Restaurants (July 2000 – Oct 2002)
(Responsible for the daily operation of 4 Departments, Wan Hao Chinese Restaurant-62 associates, Mikado Japanese Restaurant-11 associates, EMC-Event Management & Catering Sales-4 associates, and Banquet Operation Department-17 associates)
* June, 1996 – Mar, 1999 (Kuala Lumpur. Malaysia)
Renaissance & New World Hotel KL. (920 Rooms, 11 F&B Outlets). 5 star. Pre-opening Team.
- Senior Waiter Dynasty Chinese Restaurant. (150seats) (Jun 1996 - Oct 1996)
- Supervisor/Asst.Manager Tempts Coffee House. (220seats) (Nov 1996 - Aug 1997)
- Manager Marché Mediterranean Restaurant- 7 associates (120seats)
Dynasty Chinese Restaurant- 12 associates (150seats)(Oct 1997- Mar 1999)
* Sept, 1997. (Tashkent. People Republic of Uzbekistan) – Overseas Catering Service.
The “President Cup 1997” International Challenge Tennis Tournament in Tashkent.
- Food & Beverage Operation Supervisor
* January, 1995 - July, 1995 (Darwin. NT. Australia)
Gagudju Crocodile Hotel. SPHC. (110 Rooms, 3 F&B Departments) 4 star.
- Room Division Trainee. (Porter, Receptionist, & Security.)
* January, 1994 - July, 1994. (Perth. WA. Australia)
Hyatt Regency Perth (364 Rooms, 7 F&B Departments) 5 star.
- Food & Beverage Server. (Banquet, Café, Room Service, Joe’s Oriental Restaurant.)
* August, 1994 - December, 1994. * August, 1995 - November, 1995 (Katoomba. NSW. Australia)
Leura Gardens Ibis Resort. ACCOR. (88 Rooms, 4 F&B Departments) 3 star.
- Banquet and Café Restaurant Server.
* March, 1991 - January, 1993. (Perth. WA. Australia)
Happy Buddha Chinese Restaurant (280 seats).
- Waiter (March 1991 – Jan 1992)
- Assistant Cook (Feb 1992 – Sept 1992)
- Restaurant Supervisor (Oct 1992 – Jan 1993)
