Guarantees and Warranties

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Guarantees and Warranties

#1 Product Excellence Guarantee

Every product you buy from us must be free from defects or you may return it immediately for replacement.

#2 Limited lifetime fashion jewelry

Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement* or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California. USA 91365, with the guarantee certificate that accompanied the item. Include $7.50 per item to cover the cost of handling, return postage and insurance. Replacement will include a new guarantee certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10k, 14k gold, genuine diamond, sterling silver or cubic zirconia.

#3 Fine Jewelry Limited Guarantee

A.) Our Fine Jewelry is guaranteed to be as described.

B.) If not completely satisfied, return merchandise within five days of delivery for replacement or full refund. *

C.) Jewelry must be returned in its original condition, with the original sales slip.

*Certain limitations apply to the following custom-made items: Special size rings are not cancelable or returnable for refund.

Important Note: For Guarantees #4 through #6—Before returning quartz analog watches or clocks please make sure the problem is not simply dead batteries (not covered by the guarantees).

#4 Two-Year Limited Mechanical and LCD Watch Guarantee

We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2 years of purchase date. Simply return the watch postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California. USA 91365, with the guarantee certificate that accompanied the watch. Include $5.00 per item to cover the cost of handling, return postage and insurance. This guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This guarantee does not cover broken crystals, or worn watchbands. This guarantee does not cover analog quartz watches. This guarantee does not cover watches that have their own Manufacturer’s warrantees and service center locations included with each watch. To replace metal, special decorative or jeweled ladies’ watchbands write to: to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California. USA 91365, for a price quote.

#5 One-Year Limited Quartz Analog Watch Guarantee

Your quartz analog watch movement is guaranteed for one year from date of purchase against any failure due to defective materials or workmanship, and will be repaired or replaced* provided the watch has not been abused or subjected to unauthorized repair or abuse. Simply return the watch postage prepaid to: Customer Satisfaction, P.O. Box 1600, Woodland Hills, California. USA 91365, with the guarantee certificate that accompanied the watch. Include $7.50 per item to cover the cost of handling, return postage and insurance. To replace worn bands or broken crystals, remit an additional $2.50 each with your guarantee certificate. To replace metal, special decorative or jeweled ladies’ watchbands write to: Customer Satisfaction, P.O. Box 1600, Woodland Hills, California. USA 91365, for a price quote. This guarantee does not cover watches that have their own Manufacturer’s warrantees and service center locations included with each watch.

#6 One-year mechanical or Quartz Wall Clock Guarantee Certificate

We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase. Simply return the wall clock, postage prepaid and insured to: Customer Satisfaction, P.O. Box 1600, Woodland Hills, California. USA 91365. with the guarantee certificate that accompanied the wall clock. Include $12.50 per item, to cover the cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

#7 Three-year Limited Cubic Zirconia Costume Jewelry Warranty

Your cubic zirconia costume jewelry is guaranteed for 3 years from the purchase date provided the stone is not missing. Simply return the item postage prepaid and insured, with the guarantee certificate and your check or money order for $5.00 per item to cover handling and return insured postage to: Customer Satisfaction, P.O. Box 1600, Woodland Hills, California. USA 91365.

Substitutions

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated in this website are actual photos of the products available at the time of publication of these pages. An updated version may be substituted at a later date. Products depicted on packaging may vary to actual product for this reason, or the manufacturer packages several products in the same style box. All the sizes of products shown are approximations. Although we work diligently to ensure the accuracy of content, copy descriptions and prices, we reserve the right to correct typographical errors.