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April's
Resume 
Objective:
To obtain a position as Software Quality Assurance / Test Engineer
Summary:
Results- oriented Quality Assurance Engineer with 3+ years hands-on experience
in all aspects of quality assurance - testing, documentation and troubleshooting.
Team player who enjoys collaborating, and problem solving with others. Excellent
black box and documentation skills. Black box testing including functionality,
system, GUI, stress and performance testing. Experience on white box testing
using SILK, Test Harness, and Shell Scripting, etc.Tested networked, multimedia,
web and Voice Over IP applications.Platform testing on Windows 9x, Windows 2K,
Windows NT, UNIX (Sun
Solaris,HP-UX ), and AIX. Knowledge of Voice Over IP technology and Internet
Security. Telephony
networking applications testing and setup experience.
Experience:
Symantec
Corporation, Redwood City, CA
Software Quality Assurance Engineer 2003 - Present
-Test the HIDS network intrusion detection software, report bugs, develop test-cases
and run
automation scripts to improve the quality of the product.
-Design basic test automation tools for group use.
-Suggest, implement, and evaluate approaches to testing strategies in Windows
(NT/2K/XP)
and Unix (Linux/Solaris/AIX/HPUX) environments and Symantec products.
-Define, create, document, verify, execute and report the results of test cases
against product
releases.
Sony
Computer Entertainment America(SCEA), Foster City, CA
Quality Assurance Analyst (Contract) Oct. 2001 to Apr. 2002
Responsible for testing Sony PlayStation software products during developments.
- Identified and reported bugs within the game, working
with Product Development and QA Team to ensure bug fixes
and analyze regressed code.
- Helped developed test plans and understand and in-
corporate the TRC (Technical Requirements Checklist) to
each code.
- Participated in a game evaluation process that measures
the functionality of the game and specific design
recommendations to address problems and increase
playability.
Clarent
Corporation, Redwood City, CA
Quality Assurance Engineer July 2000 to July 2001
Process hands-on experience on configuring, troubleshooting, and testing
Voice/Fax/Data/FR Over IP Gateways and VoIP Software applications. Ran unit,stress
and regression tests on Clarent network products (Gateways,Gatekeepers,Command
Centers) and ODBC-compliant databases. Reported bugs and verified fixes.
- Developed test plans, test cases, and procedures based on
Software and Functional Specifications.
- Tested interoperability between Clarent Gateways and
third-party (H.323) gateways from vendors such as Cisco
switches and routers.
- Collaborated with developers and product managers in
phase 1 of hardware and software development.
- Performed system integration and performance measurements
utilizing highly reliable telecommunications switching
equipment.
- Quickly established test environments for projects
contrubution to reduce product development cycles.
Real Time Solutions, Inc., Emeryville, CA
Software Quality Assurance Engineer June 1999 to July 2000
Conducted manual and automated tests, monitor results, and report problems
for UNIX-based software products.
- Identified and documented errors and inconsistencies in
product functionality, usability and performance
resulting in improved software quality.
- Facilitated communications between software developers and
project managers to deliver quality products to customers
on a timely basis.
- Proficient in Informix SQL, shell scripts, writing and
updating test suites and debugging.
Citicorp
Inc. - Citicorp Investment Services, San Francisco, CA
Database / Investment Analyst 1998 to June 1999
Responsible for database management, maintenance, and development.
- Performed computerized analysis on financing, stock
market, and Investment Portfolio resulting in treamlining
efficiencies and improved financial information.
- Developed procedures for organizing, and maintaining
confidential sales compensation, which improved sales
force morale.
- Established connectivity between the business units and
clients utilizing ODBC. This increased client
satisfaction by providing timely and accurate information.
San
Francisco State University., San Francisco, CA
Technical Support Staff 1995 to 1997
Instructed staff and students on the usage of Windows
Applications, slides kits, and video projectors. Assisted in software and
hardware installation and systems configuration. Cheerfully provided troubleshooting
for lab
workstations, which increased student productivity and
improved morale.
Education: San Francisco State University San Francisco, CA.
Bachelor of Science December
1997
Major in Computer Information Systems
Professional Development:
-99, UC Berkeley Extension
UNIX Shell Programming part 1
-99, UC Berkeley Extension
UNIX Made Easy
-00,
UC Berkeley Extension
Art of Successful Test Plans & Software Metrics
-01,
Clarent Education
Clarent Implementation training
-01, Clarent
Education
Time Management
CCNA -In Progress
Technical
Addendum:
- OS /Environments:
Windows NT server & workstation 3.51/4.0/2000, Windows 2000, Microsoft DOS,
UNIX: Sun Solaris, HP-UX, AIX, Novell 3.x & 4.x
- Business
Applications:
Microsoft Office Suite 9x & 2000, Microsoft Outlook, Microsoft FrontPage,
Norton pcAnywhere32, Microsoft Visio, vi Editor, Lotus Notes, and Lotus
Approach.
- Multimedia
applications:
Adobe Premier, Adobe PhotoShop, Dreamweaver UtraDev 4.
- Programming
languages:
C++, COBOL, SQL, HTML, JAVA, Visual Basic programming in Microsoft Access,
UNIX Shell.
- System
Design tools:
Silverrun CASE tool.
- Software
/ Database Development Tools:
Rational ClearQuest , Visual Source Safe, Oracle 8i, Oracle Enterprise Manager,
Microsoft SQL 7, Informix SQL
- Networking:
LAN:Ethernet, Remote Access, Frame Relay; WAN:terminal servers, modems,
routers, switches, T1/E1; Protocols: TCP/IP, NetBIOS, modems, CSU/DSUs,
routers, switches, T1s; Protocols: TCP/IP, NetBIOS, H323/H245/SIP/MGCP. Hardware:
GW/GK/IP Phone. CISCO IOS with hands on experiences on CISCO 2600/3600/4500
series routers.
Language:
Fluent in written and spoken; English and Chinese (Cantonese and Mandarin).
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