FAQ

What does XP Billing Solutions do?

XP Billing Solutions specializes in variable data printing, mailing, and Internet presentation. Our three primary services are traditional bill printing and mailing, electronic bill presentment & payment (EBPP), and direct mail marketing.

Our products range from streamlined, template based applications to fully customized solutions for more complex uses.

Who are your clients?

We serve a wide range of small- to medium-sized businesses, as well as municipal and private utilities, telecommunications companies, tax collectors, appraisal districts, retailers, e-tailers, and non-profit healthcare and education organizations.

How do I transmit data files to XP Billing Solutions? What formats do you accept?

XP Billing Solutions accepts a wide range of media formats, including FTP, email, Modem-transfer to BBS, Floppies, CD-ROMs and more. Data formats vary, but we are very flexible. File formats commonly used in the development of billing applications at XP Billing Solutions are: 1) XML 2) delimited 3) fixed length 4) print image Of the above formats, the most preferred language is XML. Not only is XML easy to develop with, it is flexible and lends itself well to web development and Electronic Bill Presentation and Payment (EBPP). XP Billing Solutions accepts delimited data formats i.e. comma, quote, pipe etc. and fixed length file format as well. XP Billing Solutions can also accept preformatted data files, more commonly known as print image. One of the key elements necessary to successfully develop and deploy a statement application quickly and accurately is a complete file mapping (or file layout) for client provided input data. This document is essential as it defines records for such attributes as: field content, type, field length, special instructions or comments, etc. Business rule specifications should be defined, understood by both client and XP Billing Solutions and documented prior to any programming. This will aid programming efforts as logic is applied to the application.

How long does it take to mail my bills?

For streamlined applications like CityBill, we deliver your printed bills to the post office within one business day of receiving the data file.

What address update system does XP Billing Solutions use?

Currently, we offer NCOA, extended NCOA, LACS, and Deceased Screening. We are investigating ACCS and Fast-Forward and will offer one of these services in the near future. [Data Management and Enhancement Services]

Where are you located?

Our corporate headquarters are in Oxnard, California, approximately 80 miles northwest of Los Angeles. We have production facilities in Oxnard and also in Irving, Texas. [Facilities]

How will I know when my bills have been delivered to the USPS?

XP Billing Solutions provides detailed reporting and a project confirmation for each bill run. Also, you can track the progress of each of your projects through DP Auto/Connect, our client web site.

What reports are available?

In addition to the standard USPS 3602 delivery report, XP Billing Solutions offers online production tracking through DP Auto/Connect. Custom reports are also available as needed.

What if I don't want a Dallas or Oxnard postmark on my bills?

With a bulk mail permit, we can print your own postage indicia on envelopes. The indicia features your organization name and location. This type of mail does not get postmarked.

Who will I work with at XP Billing Solutions?

After an Account Executive answers your questions, details your unique specifications, and sets up your account, you will be assigned a Project Manager. The Project Manager is your single point of contact, acting as your advocate and ensuring the accuracy and timeliness of your projects throughout the production process.

How long will it take to get started?

Streamlined applications like CityBill can be up and running in a matter of days. Custom applications, and EBPP, typically take 4-8 weeks to execute. This time is required for complete testing of custom-designed billing statements or web sites. How do I get started? Just call us toll-free at 1-888-555-6680 or contact us via e-mail.

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