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BRUCE WILLIS
627 Hillcrest Ave, AB 12345
123 456 789 * Email: bruce@willis.com
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Objective:
To obtain a position as a Customer Service
Representative
Summary of Highlights:
 | Over 10 years of customer service experience with a strong customer focus and orientation resulting from being self-employed for four years |
| Created and implemented marketing initiatives and new customer service policies that increased the customer base by 35% |
| Ability to maintain composure under difficult circumstances and perform under pressure |
| Well developed organizational, planning and administrative skills |
| Ability to exercise discretion and Judgment in handling confidential information
work |
Work Skills:
Customer Service/Communication
Skills
| Assisted owner to improve communications and interpersonal skills resulting in more effective working relationships with customers |
| Worked with customers to identify their heeds, directed them to the appropriate products or service resulting in higher company sales and customer satisfaction |
| Interacted with existing customers and developed new customer-base for my own small retail business over a period of four years |
| Answered questions regarding the store and its merchandise, processed payments (cash, cheques, direct debit and credit cards) and provided sales receipts, and assisted customers with returns and exchanges of merchandise |
| Demonstrated ability to remain courteous, patient and tactful when dealing with difficult customers |
Administrative/Management Experience
| Managed the day-to-day operations of a retail store; developed effective leadership and team building skills |
| Managed office administration including receivable and payable accounts, drafting correspondence and marketing materials and maintaining records |
| Determined staffing requirements, hired, trained staff and assigned work schedules
Administered budgets, authorized financial transactions, and implemented price and credit
policies |
| Monitored product inventories and trends in consumer buying, anticipated products demand |
| Implemented anti-theft procedures and policies, and took appropriate action when thefts occurred |
| Oversaw security measures; ensured that doors and safes were locked and alarms set |
| Able to analyze requirements, identify skills and motivate team to successfully complete projects |
Work History:
| Sales Associate |
Mary Kay Cosmetic |
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Feb/01 - Present |
| Owner/Operator |
Tuck Shop |
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Aug/97-Jan/01 |
| Sales Manager |
Mayas Craft |
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Nov/86
- Jul/99 |
| Customer Service Representative |
Oskol
Electrometallurgical. Russia |
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May/95 - Feb/06 |
Education:
| Business
Degree |
Community College, Yugoslavia |
| Management and Leadership Certificate |
Private Institution, Yugoslavia |
REFERENCES AVAILABLE
UPON REQUEST
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