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 Silver Moon Gifts Café

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F.A.Q.
(Frequently Asked Questions)


 

 

How long before I receive my order?

 
  Will Silver Moon Gifts Café ship C.O.D.?  
  Can I use a Post Office Box as my address?  
  How can I have an order rush-shipped?  
  What if something is broken upon deliver?  
  What do I do if my order has been lost?  

 

 

 

 


 

 

Q: How long before I receive my order?

A: Silver Moon Gifts Café processes and ships orders within 1 to 2 business days of receipt of payment. All orders are shipped via UPS (estimated time for delivery is 7-10 days).  

 

 

 

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Q: Will Silver Moon Gifts Café ship C.O.D.?

A: Unfortunately, no.  

 

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Q: Can I use a Post Office Box as my address?  

A: Unfortunately, no.

 

 

 

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Q: How can I have an order rush-shipped?

A: Rates are higher for DHL Rush Service, USPS Post Office boxes, and all shipments outside the continental U.S.  Therefore, we encourage customers to avoid using rush service and have goods shipped to a physical address rather than a P.O. Box whenever possible, to minimize freight costs.

 

 

 

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Q: What if something is broken upon deliver?

A: Please contact us via e-mail or mail.

 

 

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Q: What do I do if my order has been lost?

A: Please contact us via
e-mail or mail.


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