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Chapters:

Winning Strategies for Getting Outrageous Tips.
By Marilee C. Goldberg, Ph.D.

By understanding the real job description of a server, stages of interaction and a crash course in communication, the outcome will be consistently higher tips.


How to Cash in on Responsible Alcohol Service.
By Miles Canning.

Confident servers who help customers, pace themselves, and who can handle difficult situations professionally, guarantee themselves the highest tip percentages possible.


Image in the Service Industry.
By Dominque Isbecque

Attitude and customers perception may be the most essential issues, with respect to financial rewards, as a service industry employee. Illustration and motivation to strengthen skills are given and when used will create a positive image and increased tips.


How to Strengthen Your Memory.
By Edmund Blair Bolles

Memory can encourage larger tips from customers. Servers can make more money, give better service and draw greater satisfaction from their work. A strong memory is the glue that holds everything together and keeps you in charge.


Teamservice.
By Kathleen Martin, Ph.D.

A true team is much more than just a group of people working in the same restaurant. A real team functions as one unit and produces significant results which can be measured in dollars, job satisfaction and meaningful relationships with co-workers.


Tax Tips for Keeping Track of Your Tips.
By Ellen Weber Katz

Tip income is prone to under-reporting and everyone knows it. Who are the servers the IRS is after and what happens if you are caught cheating on your tip reporting? You can protect yourself with documentation and by knowing the type of equipment your establishment is using, along with the methods and type of information used by the IRS in audits.


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