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Word Expert Consultant/Technical Writer with over three-year experience developing programs using Visual Basic for Applications and Word Basic. Microsoft Certified. Extensive knowledge on detailed analysis of MS-Office source code and development of macros and templates in Word 95/97, Excel97, interactive PowerPoint 97 presentations, and systems with VBA, Access97, and creation of Web-sites with HTML and JavaScript. My objective is to accomplish professional advancement and personal growth in the Computers and/or Sales/Marketing fields by helping the organization to fulfill its target.
HARDWARE: IBM and Macintosh PC Compatible Personal Computers.
OPERATING SYSTEMS: Windows95/98, Windows NT, and MS-DOS.
SOFTWARE: JavaScript, HTML (Hot Dog Pro and Homesite), Visual Basic for Applications, Access97, Word 97, Excel 97, PowerPoint 97, Outlook97, Office95 Suite (including WordBasic), Visual Basic 4.0, Crystal Reports, Windows 3.x/95 environments, WordPerfect, Lotus 123, Quattro Pro, Harvard Graphics, Novell Netware, FrontPage98, latest versions of Internet Explorer, Netscape Communicator (Professional Edition), CCMail, Banyan Mail, Photo Editor, RoboHelp.
PROFESSIONAL EXPERIENCE:
WPI USA - Washington, D.C. Apr 1998 to Present
Word Specialist / Technical Writer
Work on site as a contractor for the Office of Thrift Supervision (OTS). Responsible for creating, modifying and maintaining all the Macros and Templates (using Word Basic source code for Word 95, and Visual Basic for Applications for Word 97), and Help Files (using RoboHelp software) for the Word95 Reports of Examination (ROEs). These reports get installed in a nationwide server, and they get downloaded from the server by examiners from all the organization's regions. Provide user technical support, and assist examiners with new ideas for the reports, troubleshooting, etc., in a weekly basis. Write technical and revision documentation for user instructions, monthly reports, code changes and new macros. Develop daily classes, manuals and training material for OTS users and Helpline personnel. Prepare and give weekly PowerPoint presentations and training sessions about the implementation of the ROE Application, use and creation of templates and macros. Create and maintain Help Files, written with Robohelp. Incorporate these Help Files as an extra feature to the ROEs, for the examiners to solve problems related specifically with the ROE application. Keep track of all the documents, templates and their updates, documentation, version numbers and dates on all servers (Test, Development and Production.) for all the Reports of Examination like: Safety and Soundness, Compliance, Holding Company, Information Systems, etc.
DHL Worldwide Express - Vienna, VA. Aug 1998 to Present
Customer Service Agent (Part Time)
Work as a Customer Service Representative. Responsible for the daily evening shift office operations: "Over the counter" pick ups and deliveries, answer phones, data entry, fax delivery logs, receive and enter courier's Time Sheets into the DOR system, prepare Commercial Invoices for international packages. Run "Missing Shipments" and "Station General Data" reports. Assist in the WPX process as needed.
ADVANCED MANAGEMENT, INC. (AMI) - McLean, VA Feb 1997 to May 1998
Programmer/Analyst
As a contractor assigned to the Federal Deposit Insurance Corporation (FDIC) project, responsibilities include: designing, developing and implementing macros and User Interface Forms in Visual Basic for Applications and Visual Basic 4.0 for Word 97 documents, templates, PowerPoint97 presentations and Excel97 worksheets. Created and implemented complex VBA forms for the Legal and Financial Divisions. Provided Office 97 and Windows 95 installation and user support, weekly. Developed technical documentation for user instructions, code changes and new systems, and maintained/updated our Access97 database. Other tasks: designed, developed and implemented interactive PowerPoint 97 Presentations for the Internet and Intranet using Visual Basic for Application features. These presentations were created for and used by several different FDIC departments. Converted documents from WordPerfect for DOS and Windows to Word 97, and for converting spreadsheets from Lotus to Excel 97.
AIR CARTAGE SYSTEMS, INC. - Sterling, VA Mar 1996 to Jan 1998
Accountant
Support office with development of reports and information using WordPerfect and Lotus. Accounting (Payroll, Bank reports, daily receivables, check reports, unpaid bills, rating and billing for Virginia, Washington DC and Maryland areas, etc.). Customer service (Rates and quotes, proof of deliveries, status of freight. Special rates and discounts for certain customers).
COSTA RICAN SOCIAL SECURITY INSTITUTION - San Jose, Costa Rica Jan 95 to Dec 96
Administrative Technician II/ Executive Secretary
Interview low-income patients who qualify for Insurance. Supervise and maintain computer system. Supervise the day to day operations of the Right's Validation Department, Central Telephone Exchange Department, Patients Information and Sound Equipment Departments as well as the personnel. Interview and evaluate employees. Check and authorize invoices. Actualize Hospital's Rates (for Insurance Companies and foreign patients) every two months.
MARVACE S.A. INTERNATIONAL -San Jose, Costa Rica 1992 to 1994
Bilingual Executive Secretary/Sales Manager
Administrative: Supervised office personnel. Prepared and revised expense reports. Prepared correspondence. Controlled inventory. Translate English documentation for the non-bilingual personnel. Sales: Traveled nationally as well as internationally to meet with clients, and assist sales representatives as needed. Assisted customers by phone and person to person. Prepared and gave sales/marketing presentations to show our customers new products, prices and Companies' payment terms and shipping regulations. Participated in Trade Shows as MARVACE and/or Clients' marketing/sales representative: SHOPA, NOPA, Houseware Show, FERCORI (United States, Costa Rica and Panama.) Recruited companies to market products in Central America. Implemented training course for new recruits.
EDUCATION:
Business Management Technological Institute - San Jose, Costa Rica. Bachelors in Business Administration, 1992 - 1995 (Minor in Small Business Management and Marketing)
University of Costa Rica - San Jose, Costa Rica
Computers , Secretarial and English Studies and Diplomas 1992 - 1995
Netmasters, Inc. - Washington D.C. 1999
- HTML with Homesite
- HTML with HotDog Pro
- Introduction to Programming
- JavaScript (Beginners and Advanced)
- Web Authoring: Tables and Frames
- Web Authoring: Forms
- Creation of graphics for Web Sites
- Database Integration
Microsoft Certification achieved, 1998.
Completed courses at WPI USA in Access97, Excel97 and FrontPage98.
Completed internal courses at AMI in Visual Basic for Applications, SQL and Macro Conversion.
HTML(developing Web pages) and RoboHelp (creating Help Files) self-studies.
