O'Currance, Salt Lake City, Utah -- Call Center / Inbound Sales -- Probably the least liked job of my life. April 2003 to June 2003.
Target, West Jordan, Utah -- Sales Floor / Cashier / Customer Relations -- Entry level job after leaving Avaya. October 2001 to April 2003.
Avaya / Lucent Technologies / Bank One Utah / Valley National Bank / Valley Bank and Trust, Salt Lake City, Utah The Career Job Of My Life -- Project Manager for voice and data systems changes, moves, upgrades, and additions, November 1996 to June 2001. Customer Service Specialist and Systems Analyst in Telecommunications, December 1993 to November 1996. Field Service Technician -- Troubleshooting, maintenance, and repair of branch delivery (computer) systems and Automated Teller Machines. June 1990 to December 1993. Data Communications Officer -- Manager of all on-line systems, maintenance, upgrades, and front-end configurations, June 1983 to June 1990, when bank merged with Valley National Bank of Arizona.
Western Electric Company, Salt Lake City, Utah -- Installer, Office Clerk -- Central Office switching equipment installation, cabling, wire wrap, payroll, supplies, project supervision, and other related duties. February 1981 to December 1982.
Wasatch Bowling Lanes (now Olympus Bowling Lanes), Salt Lake City, Utah -- Head Mechanic, Pinsetter Equipment / Assistant Manager -- Mechanical duties, customer relations, hiring of part-time personnel, opening and closing of business, bank deposits, ordering of supplies for bowling side of business, and pro shop manager. June 1976 to December 1980.
Brigham Young University, Provo, Utah -- Four years, Liberal Arts, Secondary Education Major, Psychology Minor
University of Maryland Extension Services, Rothwesten, Germany -- German, Russian, 1968- 1969
AMF Automatic Pinsetter School, Shelby, Ohio -- Graduate, 1976
Diebold ATM 1000 Software Implementation Course, Denver, Colorado -- Certificate of Completion, 1986
Burroughs CP3680 Data Processor Course, Lansing, Michigan -- Certificate of Completion, 1988
Various seminars and courses in Banking and Data and Voice Communications -- Certificates of Completion, 1988 -- 2001
Western Electric Company (AT&T) -- ESS office grounding, installation and assist on initial testing, T1 Carrier modification wiring, DSX and Repeater wiring and modification, Protector Frame installation and wiring (complete operation), ACD installation, wiring, and testing (complete operation), read and understand equipment specifications and schematic drawings, "in charge" experience.
Managerial and Business Operations -- As head mechanic of the solid state chassis automated pinsetting equipment in a leading bowling establishment, as well as assistant manager of the business itself, I was responsible for pinsetter personnel, pro shop operations, the daily opening and closing of the business, public relations, business promotion and league formation, customer service, control of all business supplies and equipment inventory, building beautification of two establishments, and offset press operator, doing all of the art work, layout and printing of advertisements, fliers, and business forms for four business concerns, again largely self-taught in this last area.
Instructor -- Have taught classes in German, English, Mathematics, and History on the junior high school level. Private tutor in German, piano, and organ.
Military -- US Army Security Agency, Vietnam Period -- honorable discharge, awarded Top Secret security clearance, unit and individual citations for meritorious service, MOS in High- Speed Morse Interception, German linguist in military land-line operations, and active reservist for two years after regular duty.
Miscellaneous -- Speak, read, and write German, former member of USO-affiliated musical drama group selected to go on tour throughout Germany, spent nearly six years in Germany and Austria, performed weekly organ concert series in Vienna, Austria, church organist and choir member, supporter of various church, civic, and youth organizations, former scoutmaster, and co-founder and accompanist for a nationally recognized Cub Scout Chorus.
Considered a fast learner, I enjoy meeting new tasks and challenges. Successful at virtually every endeavor attempted in the past. An agreeable and temperate person, I have always made friends with people around me, both young and old, at my work place and in my neighborhood. I have a well developed sense of humor and spend much of my time laughing. I have always enjoyed learning new things and taking on new tasks, and I hope to continue my lifelong education through formal and informal studies as work permits.
