GOAL: A position in pre-sales or post-sales product support, marketing, consulting, or system development in Texas, Georgia, Colorado, Nevada, Florida, other southern states, or an international location

PROFILE: A proven, customer-focused, hard-driving problem solver with over nineteen years of hands-on technical and managerial experience in the Information Technology industry.

• Ten years direct experience with vendor pre and post-sales support
• Analysis of customer requirements and issues - both business and technical
• Creation of customer-specific software and hardware configurations and consulting solutions
• Generation of product proposals, RFP responses, and technical marketing support material
• Creation and delivery of customer presentations, including executive briefings on internal product strategies and directions
• Creation and delivery of technical education, for both external customers and field staff
• Analysis of database and LAN / WAN performance issues for applications and systems
• Integration of international requirements - internal and for customers worldwide

• Manager and Director Level Business Responsibility

• Leadership skills that combine excellent technical and business expertise
• Responsible for business and market planning, budgeting and staffing
• Full P/L and cost center accountability and reporting

• Software Development: Project Management and Hands-on Development

• Object oriented design and development on Windows NT, UNIX, and other platforms
• Multi-tier, client/server architecture, design, creation, and implementation
• Cross-platform and traditional development on MVS, VM, and VSE
• RDBMS design and integration activities on various relational database products
• Full product life cycle responsibility - from initial market research, strategy, and design to product creation, rollout, end user support and quality assurance
• Creation of precise requirements documentation using scenarios and use-case analysis
• Use of formal project management methodologies and object oriented design tools
• Internet and web site technology assessment, design, creation, and implementation
• Legacy system conversions and integration projects, including Year 2000 solutions
• Management of offshore software development with code generation in India

• Business Analysis and Planning: IT Customer Interface

• Information Technology-based process improvement analysis
• Electronic commerce implementations, including Internet solutions and traditional EDI
• Company or IT downsizing, legacy upgrades, and consolidation management

• Responsible for the creation and worldwide support of company's entire marketing software suite, including all Year 2000 issues - for all software and hardware products
• Software used by all field System Engineers for pre and post-sales marketing and support
• Automated software analysis of configuration and performance data to facilitate sales of applications, storage management solutions, automated tape libraries and RAID disk
• Managed staff of eleven, including project managers, programmers, and contractors
• Pre and Post-sales support for major corporate customers, including executive briefings
• Six years of direct customer pre and post-sales field support before promotion to HQ

• Major University: Business School
       Graduate-Level Certificate Program: International Business Leadership