Objective: To obtain a position in the advertising graphics department of an advertising agency.

Qualifications:Technical skills to include; but not limited to:

Education:

Education:	Visual Communications, The Art Institute of Dallas, TX
	Associate of Applied Arts, September 1998

Work History:

Sprint PCS - Fort Worth, TX Trouble Management Specialist November 2000 - Present
Providing technical support in a helpdesk environment, responsibilities included but were not limited to, heavy phone traffic, working closely with switching issues using Clarify and Lucent SHLR and SMS systems. Responsibilities included but not limited to provisioning new service, adding and deleting serviceo n accounts, answering billing issues, and solving technical problems.

MCI/Worldcom/Act 1 Staffing - Richardson, TX Field Ops. Support in a helpdesk environment, April 2000 - August 2000
Field Ops. Support in a helpdesk environment, responsibilities included but were not limited to, heavy phone traffic, prompt order and dispatch of parts to Field Techs, also included were creating field requests, and working closely with various vendors, Nortel, Lucent, and others to get problems resolved, with emphasis on customer service.

National Tech Team (NTT)-Dallas, TX- April 1999- Present
Circuit City Service Center QC agent (NTT)
Reinforced Customer Service skills, sharpened critical thinking skills, sent up service requests for dispatch.

National Tech Team (NTT)-Dallas, TX Technical Support Representative, Feb 1998, April 1999
Responsibilities included hardware knowledge of all computer hardware, while utilizing the Aspect phone system. Customer service skills, combined with an in-depth knowledge of software was also required while troubleshooting hardware problems.

Sears-Parks Mall-Arlington, TX-August 1995-September 1997
Non-Commission Sales Associate, bed, bath, drapery & housewares
Prepared sale signs for ad, placed and tracked special orders for customers Utilized my good eye for color to assist customers in purchasing decisions Developed Customer Service Skills Achieved Gold star award for outstanding customer service skills, 1st and 2nd quarter, 1997

"Best Little Cathouse" (Cat Shelter) Arlington, TX- 1994-1996
(Volunteer Work)
Bathed and groomed animals, cleaned litterboxes, cages and store Built custom spreadsheet and database to track lost cats, sales, and customer needs. Proficient in data entry, computed cash receipts, supervised new volunteers Built Customer Service skills

Freelance Work:

• Painted Holiday artwork in store window, and designed logo for "Best Little Cathouse," Arlington, TX
• Designed greeting and business cards, letterheads, mailing labels, jewelry, T-shirts, flyers, webpage banners, and sculpted ceramic statues for self-owned business, Duk's Designs/Quak Creations, Arlington, TX.
• Re-designed business forms for Lone Star Grooming, Cedar Hill, TX
• Designed logo for a tech support business, BP Gizzmologics, Arlington, TX
• Web Page design of my own personal home pages. (new) http://www.beer-bytch.com

  and (old) https://www.angelfire.com/tx/DUK23  and my business website http://www.duk-quak.com

• Designed promotional articles for Country Recording Artist, Chris Sparks, Greensboro, NC
• Web page banner design, Horny Toad Connection, Sandia Park, NM

• OKOM singer, Ratliff Dean Thiebaud's webpage, Dallas, TX

NE THING

Portfolio and References Are Available Upon Request.