Erica's Resume

Erica Smith 115 Carter Dr #21 Johnson City, TN 37601, http://resumes.hotjobs.com/smitteese/resumeexpgraduate https://www.angelfire.com/tn3/resumeofsalesprofes Smitteese@yahoo.com Cell: 423-360-4810 (References and transcripts available upon request.) Skills: I am excellent and skilled in many computer applications including Microsoft Office software such as Excel, Word, Outlook, Power Point, and WordPerfect as well as statistical analysis software SPSS, database analysis software such as Siebel, IMPAC, and interoffice networking software. I have experience designing spreadsheets, analyzing and filling in data to corporate trends, answering multi- line phones, office template designing, and practical use of all office equipment. I am excellent at internet research, interactive web presentation, power point design and dictation. I have worked extensively with the public including sales, customer service, marketing, public relations, case management, and managerial experience. I also have ten years of Spanish which assist in many areas of customer relations. Experience G&K Services, Kingsport, TN May 2004 - Present Sales Development Coordinator As an SDC, I manage and support all territory sales representatives from Kingsport to Knoxville. I also handle route driver requests, commissions, lead generation tracking and service problems. I am responsible for the upkeep of the multi million dollar Siebel database which is the backbone of G&K sales. This includes daily input of contacts , activities and opportunities including the generation of queries, statistical data and reports. I am responsible for filling in corporate and regional trend information as well as accountable for that information to the Sales and General manager of our region. I have been sent to training at corporate headquarters in Minnesota for the management of the database and am also responsible for helping to train the Territory Sales Representatives. I design and manage the ordering of logo designs, emblems & embroidery as well as intricate designs for larger companies done with a photographic format. I am responsible for employee appreciation including implementing and planning parties, events, catering, picnics, prizes, designing flyers, and ordering company teamwear. I design and help to structure the statistical output of production control and installation date spreadsheet tracking in order to report plant production efficiency and service issues. In any stressful environment, it takes a friendly person with a go-getter attitude and initiative to get things done and processed. I have successfully worked with the sales team, service, and production to make sure all installs and service given to our customers is top quality and that our relationship with plant personnel runs smoothly and efficiently.

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Email: smitteese@yahoo.com