Dimitri Gonzalez

OBJECTIVE

HIGHLIGHTS

• "Dimitri is a self starting, goal-oriented strategist whose confidence, perseverance and vision promote success." As written by Shaibaz Shariff (Supervisor) in a recent performance review.
• 4+ years of progressive experience and responsibility at various organizational levels.
• Trained in all areas of Enterprise systems support from desktop to network infrastructure.
• Skilled at encouraging others and developing rapport with sometimes frustrated desktop users.
• Thorough working knowledge of Windows XP/2000/NT/98/95/3.1, DOS, OS/2, Novell, Linux, Unix.
• Effective communication and training skills via written, verbal and digital medium.
• Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.
• Major strengths in planning, problem solving and communication.
• Polished presentation skills for audiences at the user, staff, and executive levels.
• Demonstrates competence and poise in professional and social settings.
• Able to communicate and interact effectively with individuals at different levels of technical understanding.

TECHNICAL

• Operating systems - Windows XP/2000/NT4/ME/98/95/3.1, MS-DOS, OS/2, Unix and Linux
• Networking - LAN, WAN, TCP/IP, WINS, DHCP, DNS, Active Directory, ISDN, DSL and T1
IPX/SPX, Ethernet, Token, 802.11b, 802.11a, 802.11g, Bluetooth and RF
• Hardware - Compaq, HP, IBM, Gateway, Dell, Micron, 3M, Cisco and others
• Administration Software - Veritas, McAfee Netsheild & VirusScan, SQL 2000, Norton Ghost, Telnet, FTP, Partition Magic, NetOp, PC Anywhere and VNC
• Desktop Applications - Proficient in the use of MS Office XP/2000/97 Suite (MS Word, Excel, Outlook, Powerpoint, Project, Visio), Adobe Photoshop
• Programming Languages - Visual Basic, VBA, C+, Access, SQL, ODBC and scripting experience using AutoIt, VBScript and shell scripting
• Web - IIS, FrontPage, Experience in HTML web site design for various browsers as well as graphic optimizations for effective web viewing

EXPERIENCE

• Performed troubleshooting on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions.
• Channeled resources to detect and solve problems, repair or reinstall software and hardware, and maintain the company LAN/WAN.
• Devised and maintained the automated creation of new user security accounts for migration from Windows NT 4.0 to Windows 2000.
• Documented and managed several critical application servers and workstations to achieve significant improvements in their productivity and fault tolerance.
• Developed procedures and practices for testing reliability and stability of software components and interfaces for network environments.
• Successfully headed a collaborative effort to design and rollout several hardware and software initiatives to over 1800 disparate systems.
• Administered all desktop related functions including hardware and software set-up and configuration between several interconnected sites via LAN/WAN.
• Maintained all CAT-5 ports, serviced all quad racks, battery chargers and automated the inventory process.
• Researched and recommended several purchasing decisions for both hardware and software.
• Regulated access to computer data files, monitored data file use and updated security.

• Lead team of 15 in analysis and upgrade of over 2000 systems for Y2K compliance.
• Researched and recommended efficient scheduling methods for timely project completion.
• Wrote, designed and produced the project implementation plan and schedule.
• Was instrumental in bringing the project to a timely and on budget conclusion.

• Refurbished desktops, laptops, servers, and peripherals including printers and monitors.
• Researched and recommended new procedures for streamlining operations and improving turnaround.
• Responsible for design and maintenance of regional LAN/WAN multimedia center used for training educational employees.
• Implemented plan which increased shop efficiency by 230%

EDUCATION

COMMUNITY

REFERENCES