Thomas V. Oughton
6411 West 110th Place, Westminster, CO. 80020
(303) 466-6344
OBJECTIVE
Management position over technical support engineers, where I can use my experience as an engineer to relate to the needs of the employees that I manage.
QUALIFICATIONS
Excellent verbal and written communication skills. Strong understanding of the customer service industry. Strong communication, mentoring, coaching and teaching skills. Strong interpersonal skills. Excellent problem solving and analysis skills. Able to follow exacting requirements or to be a self-starter. Works well under pressure. Quick learner.
SUMMARY OF SKILLS
6
years experience supervising engineers
2
years experience technical telephone support
10
years experience with C and UNIX
4
years experience with Yourdon design methodology
2
years experience developing and maintaining firmware for Motorola
68000
2
years experience with CASE toolset Software though Pictures
1
year experience with Oracle Reports, sql and ProC.
10+
years experience with FORTRAN, BASIC, and numerous assembly languages
16
years experience in designing, implementing and maintaining real time
systems
Familiar
with many machine architectures, including Motorola, Intel, Sun and
Apollo workstations, and a number of
minicomputers,
Familiar with many operating systems: Solaris, AIX, other Unix's,
Open Windows, MS-DOS, MS-Windows
Sun Certified System Administrator
EXPERIENCE
Sun Microsystems Inc., Broomfield, CO (1998-Present)
SENIOR TECHNICAL SUPPORT ENGINEER
Responsible for resolving customer problems, creating information distributing documents, presenting Transfer Of Information sessions to the other engineers. Assisting front line engineers with difficult cases. Sun Certified System Administrator.
Front line and back line support for the development tools
(compilers, linkers, loaders) team.
Front line and back line support for the Xwindows team.
Back line support for the combined OS/Xwindows team.
Unofficial acting manager when team manager was out for an extended
time.
Rela Inc., Boulder, CO (1998-1998)
SENIOR VALIDATION AND VERIFICATION ENGINEER
Responsible for developing procedures and following them to ensure that the requirements of the FDA are met in the generation of requirements, creation of a design, implementation of that design and the validation of the implementation and verification of the design against the requirements.
Developed plan for integration testing of the client created code for
an infusion pump.
Created integration tests to validate the integration of the client
created C++ code.
Auto-trol Technology, Thornton, CO (1994-1998)
SENIOR SOFTWARE ENGINEER
Responsible for providing customer directed enhancements and maintenance of fielded systems (CAD/CAM and EDM/PDM) on several platforms.
Integrated Oracle Reports as reporting tool for Auto-Trol's EDM
system CENTRA 2000.
Integrated FileNet's IMS with Auto-Trol's EDM/PDM system CENTRA 2000.
Maintained and ported vendor daemon licensing software
using Globetrotter's FlexLM
Ported an existing conversion program from a Sun OS to Apollo, DEC
Ultrix, HP, IBM Risc, and Sun Solaris.
Performed critical testing of a pre-release product and
provided feedback to the developers.
Lead a group of engineers in providing customer support and
corrections to operational level problems in a fielded
CAD/CAM product.
Designed, coded and tested several corrections to
operational problems in a fielded CAD/CAM product.
UNISYS Corporation, Thornton, CO (1981-1994)
SENIOR SOFTWARE ENGINEER (1987-1994)
Responsible for providing major enhancements and maintenance of a major FAA air traffic control system. Provide technical leadership and instruction for 3 to 10 software engineers.
Generated a complete set of functional requirements for the ATC
system replacing the minicomputer assembly code with microcomputer
code in C.
Performed feasibility study to determine which functional areas could
best reuse the code from another ATC system.
Lead six software engineers in the maintenance (including the
addition of several major enhancements) to an air traffic control
system software of 40,000 lines of minicomputer assembly code and
10,000 lines of firmware in C.
Designed and programmed changes to the system that reduced CPU
utilization by 40%, resulting in a system that met required
specifications.
Designed functional modifications to offload system functionality to
three firmware controlled 68000 embedded systems.
Presented requirements analysis and recommended designs to the
customer; interfaced directly with the customer on a day-to-day
basis. Taught the customers engineering staff in the operation
and maintenance of the ATC system and of the tools used for its
continued support.
Demonstrated major system enhancements and corrections to company
management and the customer.
Traveled frequently to support project management in meetings with
the customer, design discussions, and system integration.
Developed and maintained all levels of documentation including User's
Manual, Functional Specification, SDD, coding Specification, Software
Maintenance Manual.
Worked on proposal teams and wrote sections of successful proposals,
worked on Software Development Plan, SCM Implementation Plan and SQA
Implementation Plan.
SOFTWARE ENGINEER (1981-1987)
Responsible for the design, implementation, debug and integration of major enhancements to the air traffic control system in use at 130 airports.
Designed, coded and integrated the operating system used in the ATC
software in assembler.
Designed, coded and integrated the controller display function of the
ATC software in assembler.
Designed, coded and integrated the safety function enhancements to
the ATC software in assembler and FORTRAN.
Modified the manufacturer supplied assembler, linker, and loader to
operate with a MMU.
Designed and coded the training function used to instruct air traffic
controllers in the Bahamas.
Taught 20 air traffic controllers in the use of the training function
and it's adaptation for their site.
University of Colorado Health Sciences Center, Denver CO
RESEARCHER II (1975-1981)
Responsible for maintaining the software and hardware of the department's minicomputer system; setting up and conducting experiments in medical ultrasound.
Developed the software to control the motions and data acquisition of
an Ultrasound CAT scanner in assembler and FORTRAN.
EDUCATION
Bachelor of Science; Engineering Physics, University of Colorado, Boulder, Colorado
SEI training
Professional Communications Training
Advanced Oracle SQL
FileNet WAL for Unix.
SPECIAL SKILLS
Working knowledge of Star Office, Framemaker, Word, Excel, Lotus 123, Microsoft Project, Harvard Graphics, FileNet WAL, and Oracle Reports.
COMMUNITY INVOLVEMENT
Council member/treasurer, Troop 511, Boy Scouts of America