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Joanne L. Edwards

Table of Contents

Objective
Skills
Work Experience
Education
Interests
References
Guestbook
Contact Me

Objective:

To obtain an IT position such as technical support, computer operator, or entry-level assistant network administrator where I can utilize my excellent technical apptitude and strong computer skills for professional career growth.

Skills:

Windows 2000/XP -Server and Client, Linux (Beginning)

Advanced MS Office 2000 (Word, Excel, Powerpoint, Access, Outlook), Advanced in Word (All Versions)

2 1/2 years of software technical support

Call center

Adobe Photoshop, Illustrator

Tape & CD-RW Backups

Network hardware, communications, and topologies LAN/WAN

Technical Appitude

Internet & Intranet Savvy

Ability to Access Multiple Programs & Files In a Networked Environment

Computer Hardware, Memory, Cache, Windows Installation & Configuration

Installation of motherboards, and building computers from scratch

Customer Service

Communications-Oral & Written

Multi-task

EXPERIENCE:

8/2003 - 2/2004 Carenet Health System Costa Mesa, CA

Administrative and Marketing Assistant

Receptionist duties such as answering, transferring, and screening incoming calls.

Created brochures, flyers, business cards, Powerpoint presentations, designed new or modified artwork in Photoshop

Inventory, ensured supplies were replenished, laminated cards or other office materials.

Scheduled interviews and other meetings for office personnel using Outlook Calendar.

6/2000 - 7/2003 Gigatron Software Corporation Irvine, CA

Technical Support and Production Assistant

Provided software support to end users via the telephone

Windows operating system assisted users with setting up software, provided training

Troubleshooting of software and hardware related problems, editing, formatting.

Answered incoming calls, and input call information into a database such as Goldimine or other call tracking software.

Call Center Experience.

12/1998 - 6/2000 Kinko's Santa Ana, CA

Customer Service Representative

Production duties, assistance with self service copiers.

In computer services, I assisted customers with creating resumes, menus, business cards, and printing to color laser printers.

11/1996-11/1998 Host Marriott Services Santa Ana, CA

Customer Service/Cashier

High-volume cash handling and balancing of net register sales, food service, preparation, and sanitation duties.

Frequently opened or closed locations.

6/1996-11/1996 Russo's Pet Store Newport Beach, CA

Kennel Assistant/Sales-PT

Commissioned-based pet sales

Customer Service

Animal care duties such as feeding, bathing, dispensing medications, and sanitation.

6/1989-4/1996 Disneyland Anaheim, CA

Culinary Hostess

High-volume guest services inside of the Main Street Restaurants

Hostessing, bussing, sanitation, cashiering

Other duties such as filing, answering phones, and guest control

Frequently opened or closed locations

EDUCATION

10/1999-6/2000 CEI College Anaheim, CA

Computer Installation and Support Specialist-Diploma

Computer building, upgrading harddrives, network cards, adding memory, network setup

Network communications, setting up client/servers, security, and also printers.

Microsoft Office 95 training for Word, Excel, Powerpoint, Access, and Outlook.

1/1996-2/2004 Orange Coast College Costa Mesa

Computer Graphics

General education in English, History, and communications.

Emphasis in fine art coursework such as drawing, color & design 2D, color theory, and contemporary art history.

Member of the Marine Mammals Research Group in 1996-a student club.

REFERENCES:

Are available upon request.

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   Resume of Joanne L. Edwards
   Location: Carlsbad, CA
   Contact Number:  760-720-7402

My Favorite Web Sites

Monster.com
Computer Jobs
Microsoft
Apple Computer
Ventura Highway Group-Networking for Business Professionals
Sacramento Kings
Dell Computers
Louie Louie Fan Page & Vegas Guide

Email: edwardsjl2003@yahoo.com