You must install a generic print driver. The instructions are as follows:
Add a generic printer on LPT1, non default, no test page:
1.) Left click start located on the bottom left of your screen. 2.) Left click control panel. 3.) Double left click printers and faxes. 4.) Left click add a printer. 5.) This will bring you into the "add printer wizard". Hit next. 6.) Bullet local printer, uncheck the "...automatically detect..." and hit Next. 7.) It will then ask what port you want it installed on. Click the top dropdown and select "LPT1" and hit Next. 8.) On the left, locate "generic" and left click it. On the right left click "text only" and hit Next. 9.) Select no and hit 'next' for the next three questions; "do you want to share the printer", "do you want to make this your default printer?", "do you want to print a test page?" 10.) Hit finish.
This will load the drivers and fix your problem.
First try following these instructions to see if it fixes the problem:
Send your claims to the ADP host:
A1.) When the message comes up stating "days remaining till..." click the "send" option. A2.) This will bring you to a window with two white boxes titled as "Select claims" located near the top of the window and "List of items to be sent" located near the bottom. If there is anything in the lower white box, highlight them and hit the "delete" button towards the right. A3.) After making sure that the lower white box is clear, left click "all claims" located in the top white box and hit the "add to list" button located near the right. A4.) Hit the "send to host" button. A5.) This will bring up a communications screen, let it do it's thing and hit "return to penpro" when the window says "disconnected".
If that doesn't work, try this:
Back-date your computer, create supplement under different I.D., upload to host:
B1.) Repeat steps A1-A4. If you read something in the communications window that reads something like "PENPRO I.D. IS NOT ACTIVE, DOES NOT EXIST" you must backdate your computer and save the claim under a different I.D. B2.) Double left click the clock located on the bottom right of your screen. From here change your date to six months back and hit OK. B3.) Go back to penpro and click "send". Make note of the files displayed on the top white box and hit 'cancel'. B4.) Locate the files you made note of, and open them. When it asks you what I.D. you want to use, select something other than the one it's on (exp. If it was on bristol west, change it to SCA) and hit OK. B5.) On the next screen make sure create supplement is bulleted and hit OK. B6.) Once your in the supplement final print the estimate (left click print on the bottom left, bullet final print and hit ok). B7.) Repeat steps A1-A4. B8.) Double left click the clock on the bottom right of your screen and change your date back. B9.) Go back to penpro and try double clicking "new claim" again.
When your in the damages screen left click the ADP symbol on the top left of the screen. This will extend a menu, from here left click "parts list and graphic". That should fix the problem.
1.) Close penpro. 2.) Sign onto the internet. 3.) Put the second ADP PenPro CD in your CD-ROM drive (if you have a burn, it's the data CD, if you have an original, it's the red one) 4.) Open penpro and logon. 5.) On the left side of this screen left click the I.D you just activated (it will be titled as what you put for the description i.e. western united, and it will have a picture of a folder next to it). 6.) Beneath where you just clicked left click "Appraiser". 7.) On the right where it says "Appraiser Name" type in your name (if something is already there, delete it and type your name). 8.) Left click "Salvage Locaters" located on the left side of the screen beneath where it says appraiser. 9.) Left click "New" beneath salvage locaters. 10.) On the right where it says "Search Area Name" type in the area you do your work in either it be a city or county. (I.e. Los Angeles, Ventura). 11.) On the right where it says "Geocode" type in the zip code for that area. 12.) Left click Parts Exchange New located on the left beneath salvage locaters. When you do so it will prompt you for a password. The password is "Password". Type this in and hit OK. 13.) Left click "Search Options" located on the left side beneath parts exchange new. 14.) Left click "New" beneath search options. 15.) On the right where it says "Search Options Name" type in the city/county again (i.e. Los Angeles, Ventura County). 16.) Left click "Search Area" located on the left beneath search options. 17.) Left click "New" beneath search area. 18.) On the right where it says "Search Area Name" type in the city/county where you do your work in once more. 19.) On the right where it says "Geocode" beneath search area name type in the zip code of the area. 20.) Left click the button that says "Supplier List" located on the right next to the geocode. 21.) This will bring up the supplier list window. In this window it will display a list of all the supplier's ADP found. Left click one of them. This will display the address of the supplier on the right. If it is in your area or you want to use them, check the check box that says "Include in Search Area" located near the top right of this window. Go down the list repeating this process. When you are done, click the OK button. 22.) You should then see a red porsche zoom across the screen loading the data. When this is done, close penpro. It will ask you if you’re sure you want to exit, hit yes. It will then ask you if you want save, hit save. 23.) The I.D is now confirmed and the PXS/PXN search options are completed.
This is most likely due to the fact that you did not select a state for "state disclosure" when you print your estimate. When you hit print and the printing screen comes up, there is an option titled as "state disclosure" directly beneath "final print". Make sure that CA is selected directly right of where it says state disclosure. That should fix your problem
