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132 South Swan Street
Batavia, New York  14020		 Matthew James Heick (585) 345-1921


Objective:        To achieve a position of duties in the vast field of Microcomputers. With emerging technologies, I will expect to expand with equal strength and impliment these new practices with my learned skills.

Education:        No formal schooling or education. Most ability has been acquired via informal 3rd party training by licenced technicians, as well as personal studies into computer technologies. This is a hobby that I take very seriously.

Skills:  
(hardware)  		      Knowledgeable in many areas of PC hardware:
  • Assembling & disassembling PC's.
  • Proper insertion of motherboards, processors, motherboard add-ons, drive units, power supplies, cooling fans, & option cards.
  • Understanding the function of major PC products.
  • Localizing & troubleshooting various PC errors.
  • Understanding BIOS beep codes and irregular PC sounds.


    •      Experience in the networking of PC's:
  • Familiar with Ethernet & Token Ring topologies.
  • Experience in installation, maintenence, and certification of Cat5 ethernet cabling (pass-through and crosstalk).
  • Physical installation of hubs, routers, and punch-down panels, including stand-alone devices and rack-mount devices.
    		•

    Skills:  
    (software)      		      Have experience with the installation, troubleshoot, and destruction of the following Operating Systems:
  • DOS (MS-DOS 3.0-7.1, PC-DOS 3.1-6.0)
  • Microsoft Windows (3.1, WFW 3.11, NT, 95, 98, ME, XP, 2000)
  • Linux (Kernel 2.2.x-2.4.x, various flavors)
  • Novell Netware (4.0, 5.0)
  • MAC OS (7.0 to X)


    •      Have much understanding & experience with the folowing Programming Languages:
  • BASIC (Commodore, GW-Basic, QBasic, QuickBasic)
  • C (Borland, Quick C, GCC)
  • Assembler (masm, GNU nasm, debug)
  • PHP: Hypertext Preprocessor (3.0-5.0)
  • HTML (3.0-4.0, strict & transitional)
  • Javascript (C scripted)

         I have intimate knowledge and experience with working with these protocols:
  • IPX/SPX
  • TCP/IP & UDP (HTTP, FTP, Telnet, DHCP/BOOTP, DNS, etc.)
  • ARP & RARP
  • PPP & PPPoE

         I have had the ability to work with many titles of software, including SDKs, development suites, commercial software, and various third-party programs.
    		•

    Employment:   Contract Computer Technical Support
    3-2001 to Present
  • Responded to customer service complaints from third party referrals.
  • Performed a variety of technical tasks on customers PC's, printers, and local area networks.
  • Relied on constant success for use as a marketable agent for advertisement.

    • Computer Technical Support Specialist
    10-2000 to 3-2001 Telesec Computers and Supplies
  • Performed various computer & network service tasks.
  • Answered and fielded company technical support calls with customers in 2 counties (Chautauqua & Cattaraugus).
  • Made deliveries of computer components to our customer base.

    • Network Co-Administrator, PC Technical Specialist
    10-2000 to 10-2001 Allegany-Limestone School District
  • Volunteer position. Recieved no payment for services rendered.
  • Assisted in administration of a 300+ node Novell environment.
  • Personal setup of an elementary computer labratory on a mixed token ring/ethernet network.
  • Performed routine PC & printer troubleshoot, maintenence, & repair.
  • Maintained growing inventory of PC's & components throughout a 4 building school district.

    • Computer Technician
    7-1998 to 8-1999 Computerland of Jamestown
  • Co-headed and participation of the wiring & setup of a 15 node ethernet network.
  • Started and continued studies for A+ certification.
  • Acquired Hewlett-Packard certifications in Netserver Class PC's and Printers.
  • Performed on-site PC & LAN setup, diagnostics, maintenence, & troubleshooting.


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