Mag. Phil. Francisco D. Pon, MMGT, MA.

 

417 Old Stadium Drive   Postal Cluster Box # 6206   Port Isabel, TX 78578   (956) 943-7749

      ________________________________________________________________________

 

OBJECTIVE:

 

To obtain a rewarding and responsible position where background, education and abilities would be valuable

 

COLLEGE EDUCATION:

• Master of Management – May 19,2001

Fontbonne University (College) - Saint Louis, Missouri, USA

Integrative Study: “Too Fast, Too Big, And Too Dangerous. The Home Depot Customer Service”

• Master of Arts in Hispanic Literature and Language - January 2, 1985

The University of Saint Louis - Saint Louis, Missouri, USA

Research Paper: "Bilingual Education in Latin American Culture and Civilization"

• Master of Philosophy. Major: Philosophy. Minor: Theology - July 2, 1977

The University of Leopold Franzen at Innsbruck, Tirol, Austria

Research Thesis:  "Man and Religion in Karl Marx's Earlier Thought "

 

CERTIFICATION AND PRACTICAL TRAINING:

• International Sales and International Customer Service. 2000-2001

Rawlings Sporting Goods World Headquarter Fenton, Missouri

• Boy Scouts of America Wood Badge.  Certificate # C34 - 861 - 312 Greater Saint Louis Area Council – June 2000
• Consular Matters and Citizens Protection Certification. January 1997 

Mexican Government Secretary of Foreign Affairs Mexico City, Mexico

·        Teaching Certification for Adult Literacy. Instituto Nacional Educacion Adultos (INEA) Mexico City, Mexico - 1997

• Technology for Instructional Purpose. Foreign Languages - 1985

Saint Louis University and Christian Brothers College High School, Saint Louis, Missouri

• Certified to Teach Universities, Colleges and High School by the National Council of the Peruvian University -1978

 

 

WORK EXPERIENCE:

• Race Track Manager, Front Supervisor, Associate (Paint  & Hardware) The Home Depot.  Brownsville – Texas Saint Louis, Missouri. September 1997 – Present

-         Drive customer service and sales in all departments, including coaching associates through the sales process (monitoring sales coverage and  moving associates as needed among departments)

-         Match customers to associates to ensure excellent customer service

-         Ensure that associates seek customers in need of service / Check for shoppability – safety

-         Schedule, coordinate and carry out the training of 3 head cashiers, 50 cashiers, and 5 lot associates.

-         Prepare and execute the weekly-computerized work schedule of the front end

-         Update and file records and documentation of the front-end personnel.

-         Supervise the execution of the front-end procedures and company policy.

-         Audit and retrain front end staff

-         Prepare weekly shrink report (secret shop best practices, sensormatic logs)

-         Keep inventory of the front end equipment and stock

-         Attend monthly district training as well as weekly management meetings.

 

 

• Assistant to the Consul of Mexico. Legal Department/Citizens Protection. Consulate of Mexico. Saint Louis, Missouri

September 1987 - August 1997

-         Organizing, scheduling and carrying out the annual plan of the legal department, which encompasses appointments and interviews with all manner of authorities such as:  Immigration Officials, Federal and Local Officials, Mexican Communities, and works places that commonly employ Mexican National.

-         Proposal and justification of the annual budget of the protection department

-         Summit monthly report of the Legal Department

-         Update and file records of 1000 inmates and 2000 civil cases

 

·        Spanish Teacher Assistant and Laboratory Instructor. Saint Louis University, Saint Louis,

      Missouri

-         Prepare and teach the annual curricula

-         Evaluate, exercise and train the speech and hearing skills of the students

·        High School Teacher, Counsel, Tutor for various needs. Christian Brother’s College-High School.        Saint Louis, Missouri

-         Teach and tutor students in Spanish

-         Counsel students for various needs including academics and disciplines

-         Assist the campus ministry department in the area of religious service, retreats.

·        College Professor instructing Moral and Ethics. Institute Superior Catalina Buendia de Pecho, Ica,        Peru

• High School Teacher. Colegio Nacional Jose Toribio Polo, Ica, Peru

 

HONORS AND AWARDS:

• OHTLI'S RECOGNITION. Distinguished Labor & Service for the interest of the Mexican Communities. The Secretary of Foreign Affairs, The Mexican Communities Program & The Mexican Consulate –1996
• Marquis WHO´S WHO IN THE WORLD-1995-96-XII Edition. Outstanding Achievements
• Member of ALPHA SIGMA NU, National Jesuit Honor Society, USA - February 3, 1985
• Member of SIGMA DELTA PI, National Hispanic Honor Society, USA - October 29, 1984
• Marquis WHO´S WHO IN EDUCATION-1994-95-IV Edition. Achievement & betterment of society.
• National Reference Institute WHO´S WHO IN EDUCATION-1992-93-III Edition.  Accomplishment and leadership.
• WHO´S WHO AMONG STUDENTS IN AMERICAN UNIVERSITIES-1984-85. Merit & accomplishment.

 

MEMBERSHIPS AND ACTIVITIES:

·        Member of the ADVISORY BOARD OF IMMIGRATION LAW PROJECT. Saint Louis, Missouri. 1995-96

·        Member of INTERNATIONAL PROGRESS ORGANIZATION, Vienna, Austria. April 21, 1977-1997

·        Mentor Teen’s Youth Services Public-Private Venture & Division of Youth Service. St. Louis, Missouri. 1991-93