ivr services

In telephony, interactive voice response, or IVR, is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as "yes", "no", or numbers in answer to the voice prompts.

The latest systems use natural language speech recognition to interpret the questions that the person wants answered. The newest trend is Guided Speech IVR which integrates live human agents into the design and workflow of the application to help the speech recognition with human context. IVR Systems | Answering Services | Voice Broadcasting | ACD Systems.

Other innovations include the ability to speak complex and dynamic information such as an e-mail, news report or weather information using Text-To-Speech (TTS). TTS is computer generated synthesised speech and is no longer the robotic voice people associate with computers. Real voices are used to create the speech in tiny fragments that are glued together before being played to the caller.

IVR systems can be used to create and manage many services including telephone banking, order placement, caller identification and routing, balance inquiry, and airline ticket booking. Voxeo Completes $22m Expansion and Upgrade of VoiceCenter IVR.